WHO WE ARE
When it comes to health, we’re always looking for ways
to push for better. It’s why we were founded in the first place. In 1957, our
founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health
by forgoing her own medicine to pay for her sick daughter’s prescription. He
knew there had to be a better way. So, he introduced North America’s first
prepaid drug plan, and GreenShield was born as a not-for-profit with a mission
to support better health for all Canadians.

We aren’t just a health and benefits company. We’re
the only not-for-profit social enterprise that brings worlds of coverage and
care together, all in one place.
We’re noble challengers, purposefully building a better
way and we need the best people to help us create a more holistic approach that
takes care of the mind and body.

Our mission is to create better health for all
Canadians, and we know that starts with our employees. 

THE
ROLE IN A NUTSHELL

Base Salary: $72,521.00 - $109,341.00

The Project Manager, Enterprise Onboarding, is a client and advisor-facing
role that works closely with and directly supporting all lines of business –
including Insurance, Administration and Health – in the onboarding and
implementation of new business. This is an important role that develops and
executes project plans designed to onboard new clients / plan sponsors and
partners of varying sizes and complexity. This role plays a critical role in
ensuring that new clients/advisors are onboarded in accordance with our service
delivery model and quality standards, while delivering a positive and impactful
customer experience. The Project Manager also leads business or strategic
projects as required and supports with procurement activities, by providing
support on RFPs and proposals as well as participating in finalist
presentations. This position reports to the PMO Manager, Enterprise Onboarding.

• Works with various internal teams to configure/adapt solutions for non-standard implementations

• Develops and executes implementation project plans to meet the specific requirements of each sale and does so in partnership with internal and external stakeholders.
• Manages overall project governance including stakeholder communication, meeting cadence, meeting facilitation, project documentation, status reporting and risk mitigation.
• Coordinates internal and external resource requirements and monitors deliverables.
• Adjust plans and communication accordingly to achieve desired outcomes.
• Ensures implementation project documents are complete, current and managed in accordance with established procedures.
• Manages multiple projects simultaneously and acts as back up to other Project Managers
• Coach business resources and other project managers on the processes, tools and responsibilities required to deliver successful client projects.
• Delivers projects on time and monitors client feedback
• Develops test/quality plans to ensure client expectations and scope of work is delivered
• Builds and fosters cooperative and productive relationships with team members, internal/external stakeholders, and customer contacts while representing the interests of GreenShield.
• Works proactively to limit and or diffuse escalations, escalates issues accordingly to mitigate risk and client disruption
• Interacts with the Management Team to ensure results are achieved.
• Participates in special projects such as responding to RFPs for new business opportunities and other sales related initiatives (e.g., business case creation).
• Participates in finalist presentations to secure new business when required, acting as GS ambassador and provides confidence to new customers on implementation approach.
• Guides stakeholders and manages expectations with respect to Standard Service Delivery Guidelines.
• Participates in continuous improvement by reviewing client feedback, outcomes and best practices to evolve processes and services.
• Other duties as assigned.

• Fluent in Engligh and French, both written and verbal
• PMP Certification preferred or working towards certification within first year of role
• Demonstrated track record of managing multiple projects simultaneously
• Industry knowledge in insurance, group benefits, administration, health services
• Ability to influence and lead others to achieve project deliverables
• Ability to organize and prioritize accountabilities in a deadline-driven environment
• Strong customer focus while balancing business expectations, strong relationship management and collaboration
• Excellent communication and negotiation skills
• Advanced knowledge of Project Management tools, Word, Excel, PowerPoint, MS Project, etc.
• Able to travel when required
• Able to accommodate flexible schedule when required
• Collaborator
• Results driven

THE CULTURE
We believe a career should be meaningful. Not just a
means to earn a living. Our culture is one where everyone's voice is heard and
valued. Because that’s what it takes
to create better health for all. We dare to challenge the status quo. And we’re
driven by people who have challenged theirs.  We believe that your
workplace should empower you to be the best version of yourself. That’s why we provide a
place where you can be inspired, challenged, and rewarded. 

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are
critical to our overall success. Inclusivity makes us a stronger, smarter and
more informed organization. Being intentionally inclusive of diverse
backgrounds, perspectives and experiences will enhance our company culture to
positively impact how we support our communities. A career at GreenShield isn’t just about personal
achievements, it's about making a
difference together.

Here’s to Better Health for All!

A
FEW MORE DETAILS
Proficiency in English is required
for this position. As part of this role, you will be required to communicate
with colleagues or customers who use English as their primary language.  By requiring English proficiency for this
position, we aim to ensure that our employees can excel in their roles,
collaborate, and communicate effectively, and contribute to the success of our
organization. 

GS supports diversity, equity and
inclusion in our teams and communities, and we value the unique contributions
made by all. Even if your experience doesn’t align perfectly to every
requirement, we invite you to apply.   We encourage applications from
all candidates and will accommodate needs under human rights legislation
throughout all stages of the recruitment and selection process. Please let us
know of any accommodation through [email protected]. Information received relating to
accommodation will be addressed confidentially. 

Providing this information gives
GS consent to use your personal information to assess your suitability for
specific positions, future opportunities or for your personnel file. Your
résumé will be held in strict confidence and will be viewed only by the
Organization. Information may be stored outside of Canada and could be used for
aggregate statistical purposes (which uses no personal identification).