What to expect of your role:

This dynamic VIP Manager role offers you the opportunity to represent our brand at the highest level, manage one-on-one relationships with our VIP player portfolio, and develop data-driven strategies using your analytical thinking skills. This role involves not only individual customer management but also contributes to growth activities focused on targets (KPIs). You will be part of a results-driven and highly motivated team where you can take initiative and make an impact.

Please note: This role operates on a shift-based schedule. Office presence is required for all shifts except night shifts.

What you need to succeed in this role:

• Strong communication and persuasion skills; preferably experience in sales, marketing, or similar fields;
• Ability to work in a shift-based structure and attend the office for all shifts except night shifts;
• Self-discipline to adapt to a shift-based working structure, including both office-based and remote (night shift) conditions;
• Proactive and result-oriented work habits;
• Proficiency in data analysis tools, especially Core and Quicksight. Able to derive insights from data and develop strategies;
• Ability to maintain high confidentiality and professionalism regarding player data, brand strategies, and company information, adhering to information security principles (a confidentiality agreement will be signed);
• English is considered a plus;
• At least 1 year of experience in your current department.

You will be expected to:

• Build long-term relationships with VIP members, increasing brand loyalty and user satisfaction;
• Proactively communicate with members, anticipate their needs, and offer proactive solutions;
• Develop and implement strategies to enhance the brand value;
• Analyse user behaviour to generate insights and prepare action plans accordingly;
• Manage your time efficiently based on your member portfolio and adapt to shift-based working hours;
• Be familiar with team collaboration and manage processes together with other teams.

About our corporate culture:

As an international team, we are motivated by the freedom to do our best work. Our employees are autonomous and responsible for their projects, taking the initiative when necessary, not giving up on their opinions, and speaking freely. We invest in the potential of each person, confident that together, our skills will shape the company’s future success.

Reasons to join us:

• Our positive workplace atmosphere creates a culture of collaboration and support, making it a place you'll love working in;
• We offer competitive compensation and regular career development reviews to motivate you to reach your full potential and love the work you do;
• We offer a generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
• You'll love working here because we provide financial assistance for professional development, helping you stay ahead of the curve and love your career path;
• Our Educational Allowances give you the opportunity to expand your knowledge and experience, not only in your work but also in other areas;
• You'll love the monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
• At our company, we prioritise the health and well-being of our employees, which is why we offer comprehensive health insurance plans;
• Our referral program rewards you for bringing top talent to the company, making it a place you enjoy sharing with others;
• With engaging team-building activities and corporate parties, you'll love being part of our community and team spirit.

Ready to join us? Apply for this position!

What’s next?

Our recruiters will review your CV and reach out to you if you are suitable for the role.

What your process will look like:

1. HR Interview with the Recruiter;
2. Final interview with the team;
3. Final decision.

Our recruitment team is very willing to help out, so contact us with any questions you may have!