Inside Sales/Customer Service Specialist
Job Title: Inside Sales/Customer Service Specialist
Location: Woodbine, IA
Reports To: Customer Service Manager
Internal and/or External Posting: both
Shift (day, night, or flexible): day
Who We Are
At Tommy Gate, we believe in the power of career development and the transformative impact it can have on individuals and communities. As a trailblazing force in the industry, Tommy Gate is renowned for being one of the leading manufacturers of liftgates, setting new standards through innovative, high-quality solutions that enrich lives and help those we serve.
Our company's foundation is built upon a culture of collaboration and respect, fostering an environment where ideas flourish and talents thrive. Together, we strive to create a place where each team member is inspired to aim high and turn hard work and drive into opportunities.
As we continue to grow and expand as a company, we are actively seeking diverse and talented individuals who share our passion for excellence and want to be part of a journey that encourages personal and professional growth.
Who We’re Looking for
We’re looking for an Inside Sales/Customer Service Specialist to join our team. The ideal candidate will be positive, professional and detail-oriented with a demonstrated ability to provide a great customer experience. The Inside Sales/Customer Service Specialist does not have supervisory responsibilities and will report to the Customer Service Manager
What you’ll be doing:
With the use of digital tools, your experience, and industry standards you will…
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Know our products inside and out so that you can answer questions
- Respond promptly to customer inquiries
- Process orders and requests
- Ensure customer satisfaction and provides professional customer support
- Troubleshoot common issues with a product or service
- Determine the quickest, most effective ways to answer a client’s or customer’s questions
- Escalate queries and concerns
- Route qualified opportunities to the appropriate sales executives for further development and closure
- Perform other related duties as assigned by management.
Experience and Education Requirements
- High school diploma or general education degree (GED), and 6-12 months related experience and/or training, or equivalent combination of education and experience
- Computer skills required:
- Spreadsheet Software (Excel)
- Order Processing systems
- Word Processing software (Word)
- Email Software (Outlook)
- Presentation software (PowerPoint)
Desired Skills
- Multitasking, time management and organizational skills
- Interpersonal and customer service skills
- Excellent communication skills, both written and verbal
- Proficiency with Sharepoint and CRM software
- Analytical and problem solving skills
What we offer
- Paid holidays and generous paid time off
- A supportive work environment built on collaboration, teamwork, and respect
- Weekly Pay
- Life insurance plan at no charge to the employee.
- Quarterly Bonus Plan
- 401(k) plan with company matching
- Health Insurance with minimal employee contribution
Being a part of the Tommy Gate Team
At Tommy Gate, we foster a culture of collaboration where your ideas are valued and your growth is paramount. Our focus on professional development means you’ll have access to cutting-edge training, empowering you to thrive and unlock your true potential.
As a member of our team, you’ll enjoy competitive compensation, comprehensive benefits, and a work-life balance that encourages success in all aspects of your life.
Embrace the opportunity to be part of a team that impacts the world, one liftgate at a time. Let’s build something together.