Love the outdoors? We're in the heart of Adirondacks, steps away from the Ausable River, and a dream for any outdoor enthusiast. Hike, bike, fish or paddle your way to a new adventure on our team!

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:

intentionally create a sense of community and belonging for our guests, employees and franchise partners
continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
sustain a culture that promotes diversity of thought and experiences
ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
drive change in our company and industry through action and implementation

Summary:

General Manager is responsible for allocating budget resources, coordinating business operations, hiring, and developing team members, managing operational costs, ensuring great customer service, improving administration processes, engaging with vendors, identifying business opportunities, and monitoring financial activities.

Essential Duties and Responsibilities:

Oversee daily business operations.
Manage operating budgets, allocate resources, limit expenses, and ensure strict control of cash.
Hire and develop a strong and efficient team.
Provide great customer service while improving guest satisfaction and raising the net promoter score.
Cross functional collaboration with Human Resources, Marketing, Revenue, Real Estate Development, Accounting, and other departments to develop and implement vision and to research and identify growth opportunities.
Maintain the cleanliness and maintenance of the property through inspections, preventive maintenance programs, and the Quality Assurance Manual.

Prepare necessary reports and give presentations articulating property key performance indicators.

Partner with real estate development to recommend, plan, and oversee capital projects.
Monitor and implement the department safety program, which ensures that all OAK employees work in a safe and hazard-free environment that complies with various local, state, and federal safety requirements.

Non-Essential Duties and Responsibilities:

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Required Education and Experience:

High School Diploma or equivalent
Minimum two years’ experience in a managerial role in a hospitality or related field
Hear and speak English fluently
Decision-making ability
Excellent communication, collaboration, and delegation skills with the ability to manage conflict
Ability to work in a fast-paced and high-pressure environment
Proven ability to achieve financial plans
Strong working knowledge of operational procedures
Proficient computer skills
Ability to maintain confidentiality
Able to work nights, weekends, and holidays
Valid Driver’s license
Able to travel by airplane and automobile.

Physical demands and working conditions:

Work is performed indoors and outdoors and in all weather conditions, including extreme heat and cold.
Office work requires the ability to operate standard office equipment, computer, copier, keyboard, etc.
Must be able to lift 10 pounds regularly, lift and carry 25 pounds or more occasionally with assistance.
Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain.
Use of repetitive motion, standing, bending, sitting, lifting, and walking.
Noise levels may be moderate to loud.
May be exposed to dust, pollen, grasses, landscaping, and various chemicals and moving mechanical equipment.
Use of personal protective equipment required where necessary.
Will experience occasional interruptions and shifting priorities.
Valid driver’s license required, this position may be expected to drive a motorized vehicle which requires close and distance vision, sitting, seeing and reading signs, traffic signals, etc. or travel by air.

Benefits Offered:

Housing Provided
Medical/Vision Insurance
Dental Insurance
Health Savings Account
Flexible Spending Account
Dependent Care Account
Paid Life & AD&D Insurance
Paid Short Term and Long Term Disability
Voluntary Life & AD&D Insurance
Voluntary Critical Illness Insurance
Voluntary Accident Insurance
Voluntary Hospital Indemnity Insurance
Paid Time Off
Paid Parental Leave
Employee Assistance Program
401K Retirement Plan
401K Company Contributions

KOA does not sponsor Visas

KOA currently does not pay or withhold taxes in the following states:

Alabama	Idaho	North Dakota
Alaska	Louisiana	Rhode Island
Delaware	Mississippi	South Dakota
District of Columbia	Nebraska	Vermont
Hawaii	New Hampshire	West Virginia

Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.

GENERAL MANAGER