JOB DESCRIPTION: Ensure reliable, secure, and effective technology operations by supporting staff, maintaining infrastructure, and aligning IT systems with the mission and vision of Cornerstone Church.

Direct Supervisor: Mark Duvick

Job Title: IT Specialist

This is a FULL-TIME staff position. 

Job Responsibilities 

• Staff Support
  • Provide day-to-day technical support through the Help Desk, resolving IT-related issues efficiently.
  • Manage staff onboarding/offboarding processes, including device setup, account provisioning, and tech orientation.
  • Administer cloud-based platforms (email, file storage, Planning Center, etc.) and maintain internal IT documentation for staff support.
• Infrastructure and Planning
  • Maintain and support networking infrastructure (firewalls, routers, switches, wireless, etc.) and perform regular equipment maintenance.
  • Develop and execute a service schedule to minimize downtime and extend equipment life.
  • Track EOL/EOS items and prioritize weekly maintenance tasks accordingly.
  • Coordinate and manage relationships with external IT vendors and service providers.
  • Maintain system documentation, track IT assets and licenses, and assess infrastructure for improvements aligned with church goals.
• Security & Staff Training
  • Implement and oversee basic cybersecurity measures, including password policies, MFA, and regular software updates.
  • Conduct periodic training for staff on security best practices, data handling, phishing awareness, and digital hygiene.
  • Monitor and respond to security alerts or incidents, escalating when necessary.
• Production Support
  • When available, assist the Production Team with technical support for events and special projects.

JOB EVALUATION

Your Job Description will be the basis of regular evaluation and coaching. Your direct supervisor will inspect what they expect from you as an employee.