Career Opportunities: Systems Engineer (933)
GTN is a fintech pioneer with decades of success, holding broker-dealer and capital markets services licenses in multiple jurisdictions through its subsidiaries. We are committed to empowering brokers, banks, asset managers, and fintech with scalable and innovative investment and trading solutions that enable access to a comprehensive network of global markets and multiple asset classes, making investment and trading accessible for all. GTN's investment and trading solutions offer seamless integration with the existing services of regulated financial firms and fintech via our co-branded front-ends or versatile API suite. The GTN API suite, inspired by embedded finance, provides the adaptability to develop bespoke trading/investment applications or incorporate GTN features into existing platforms, enhancing their value proposition. In addition, our comprehensive global trading ecosystem includes best-in-class execution, custody, and post-trade solutions.
Headquartered in Dubai, GTN brings together a diverse team of over 600+ talented individuals spread across Dubai, Singapore, South Africa, Sri Lanka, Hong Kong, Europe, the UK, and the US, united by a shared passion and purpose: empowering clients and transforming the accessibility to investment and trading opportunities to all. Our Sri Lanka office is our tech hub and is at the core of what we do: Here we research, develop, text and launch scalable features for our B2B and B2B2C trading and investment technology. We are backed by strategic investors like the IFC, a member of the World Bank Group, and SBI Ventures Singapore Pte. Ltd., a group company of SBI Holdings, Inc., one of the largest financial services firms listed on the Tokyo Stock Exchange. To learn more, visit www.gtngroup.com or connect on LinkedIn
High-level job role:
Responsible for client and product support in the highly technical and fast-paced world of financial markets and digital wealth management.
Client and Product Support
Providing tier 1 and tier 2 support in addressing queries from clients. Be part of and contribute to a world-class team of support engineers and product specialists. Attaining and building on a deep understanding of the business and product domain with the goal to provide excellent client and product support. Be part of a "follow-the-sun" model supporting clients and products operating in various time zones.
Product Operations
Supporting the daily operations of financial trading, market data, and wealth management products focusing on ensuring that start-of-day operational processes are executed successfully. Responsible for ensuring that market data content is correct and updated. Monitor and respond to product alerts and proactively remediate any product-related issue that detracts from an excellent client experience. Maintain and update exceptional data quality and accurate reporting in Jira Service Management.
Incident Management
Facilitating and coordinating remediation efforts across various support, product engineering, and site reliability engineering teams to address reported incidents. Track any longer-term and permanent resolution of the issue that caused the incident through the full delivery lifecycle. Produce Incident Reports with the input of incident response teams.
Product Improvement
Responsible to drive failure demand down by providing support analysis and insights into product issues and engaging with various engineering teams to permanently resolve reoccurring product issues.
Skills and Experience:
Qualities that are important to us:
2+ years experience in Client and Product support roles. Focus on service delivery and issue resolution A High sense of urgency A Strong sense of ownership, accountability, and continuous improvement. People skills, both displaying client empathy and managing client expectations and inspiring and contributing to the support team. A Keen interest in statistics and data insights as a driver of continuous service and product improvement Experience in coordinating incidents and problem resolution. Ability to manage client expectations and drive towards a win-win outcome.
We’d love it if you have:
- Experience in the Financial Markets industry.
- Knowledge of FIX-based financial transactions.
- Exposure to service management tools like Jira Service Desk.
- IT service management (ITSM) framework (e.g. ITIL, Microsoft Operations Framework, COBIT, etc.) with a focus on Service request management.
- Knowledge Management.
- Incident Management, and Problem Management.
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GTN is a fintech pioneer with decades of success, holding broker-dealer and capital markets services licenses in multiple jurisdictions through its subsidiaries. We are committed to empowering brokers, banks, asset managers, and fintech with scalable and innovative investment and trading solutions that enable access to a comprehensive network of global markets and multiple asset classes, making investment and trading accessible for all. GTN's investment and trading solutions offer seamless integration with the existing services of regulated financial firms and fintech via our co-branded front-ends or versatile API suite. The GTN API suite, inspired by embedded finance, provides the adaptability to develop bespoke trading/investment applications or incorporate GTN features into existing platforms, enhancing their value proposition. In addition, our comprehensive global trading ecosystem includes best-in-class execution, custody, and post-trade solutions.
Headquartered in Dubai, GTN brings together a diverse team of over 600+ talented individuals spread across Dubai, Singapore, South Africa, Sri Lanka, Hong Kong, Europe, the UK, and the US, united by a shared passion and purpose: empowering clients and transforming the accessibility to investment and trading opportunities to all. Our Sri Lanka office is our tech hub and is at the core of what we do: Here we research, develop, text and launch scalable features for our B2B and B2B2C trading and investment technology. We are backed by strategic investors like the IFC, a member of the World Bank Group, and SBI Ventures Singapore Pte. Ltd., a group company of SBI Holdings, Inc., one of the largest financial services firms listed on the Tokyo Stock Exchange. To learn more, visit www.gtngroup.com or connect on LinkedIn
High-level job role:
Responsible for client and product support in the highly technical and fast-paced world of financial markets and digital wealth management.
Client and Product Support
Providing tier 1 and tier 2 support in addressing queries from clients. Be part of and contribute to a world-class team of support engineers and product specialists. Attaining and building on a deep understanding of the business and product domain with the goal to provide excellent client and product support. Be part of a "follow-the-sun" model supporting clients and products operating in various time zones.
Product Operations
Supporting the daily operations of financial trading, market data, and wealth management products focusing on ensuring that start-of-day operational processes are executed successfully. Responsible for ensuring that market data content is correct and updated. Monitor and respond to product alerts and proactively remediate any product-related issue that detracts from an excellent client experience. Maintain and update exceptional data quality and accurate reporting in Jira Service Management.
Incident Management
Facilitating and coordinating remediation efforts across various support, product engineering, and site reliability engineering teams to address reported incidents. Track any longer-term and permanent resolution of the issue that caused the incident through the full delivery lifecycle. Produce Incident Reports with the input of incident response teams.
Product Improvement
Responsible to drive failure demand down by providing support analysis and insights into product issues and engaging with various engineering teams to permanently resolve reoccurring product issues.
Skills and Experience:
Qualities that are important to us:
2+ years experience in Client and Product support roles. Focus on service delivery and issue resolution A High sense of urgency A Strong sense of ownership, accountability, and continuous improvement. People skills, both displaying client empathy and managing client expectations and inspiring and contributing to the support team. A Keen interest in statistics and data insights as a driver of continuous service and product improvement Experience in coordinating incidents and problem resolution. Ability to manage client expectations and drive towards a win-win outcome.
We’d love it if you have:
- Experience in the Financial Markets industry.
- Knowledge of FIX-based financial transactions.
- Exposure to service management tools like Jira Service Desk.
- IT service management (ITSM) framework (e.g. ITIL, Microsoft Operations Framework, COBIT, etc.) with a focus on Service request management.
- Knowledge Management.
- Incident Management, and Problem Management.
-
- The job has been sent to
GTN is a fintech pioneer with decades of success, holding broker-dealer and capital markets services licenses in multiple jurisdictions through its subsidiaries. We are committed to empowering brokers, banks, asset managers, and fintech with scalable and innovative investment and trading solutions that enable access to a comprehensive network of global markets and multiple asset classes, making investment and trading accessible for all. GTN's investment and trading solutions offer seamless integration with the existing services of regulated financial firms and fintech via our co-branded front-ends or versatile API suite. The GTN API suite, inspired by embedded finance, provides the adaptability to develop bespoke trading/investment applications or incorporate GTN features into existing platforms, enhancing their value proposition. In addition, our comprehensive global trading ecosystem includes best-in-class execution, custody, and post-trade solutions.
Headquartered in Dubai, GTN brings together a diverse team of over 600+ talented individuals spread across Dubai, Singapore, South Africa, Sri Lanka, Hong Kong, Europe, the UK, and the US, united by a shared passion and purpose: empowering clients and transforming the accessibility to investment and trading opportunities to all. Our Sri Lanka office is our tech hub and is at the core of what we do: Here we research, develop, text and launch scalable features for our B2B and B2B2C trading and investment technology. We are backed by strategic investors like the IFC, a member of the World Bank Group, and SBI Ventures Singapore Pte. Ltd., a group company of SBI Holdings, Inc., one of the largest financial services firms listed on the Tokyo Stock Exchange. To learn more, visit www.gtngroup.com or connect on LinkedIn
High-level job role:
Responsible for client and product support in the highly technical and fast-paced world of financial markets and digital wealth management.
Client and Product Support
Providing tier 1 and tier 2 support in addressing queries from clients. Be part of and contribute to a world-class team of support engineers and product specialists. Attaining and building on a deep understanding of the business and product domain with the goal to provide excellent client and product support. Be part of a "follow-the-sun" model supporting clients and products operating in various time zones.
Product Operations
Supporting the daily operations of financial trading, market data, and wealth management products focusing on ensuring that start-of-day operational processes are executed successfully. Responsible for ensuring that market data content is correct and updated. Monitor and respond to product alerts and proactively remediate any product-related issue that detracts from an excellent client experience. Maintain and update exceptional data quality and accurate reporting in Jira Service Management.
Incident Management
Facilitating and coordinating remediation efforts across various support, product engineering, and site reliability engineering teams to address reported incidents. Track any longer-term and permanent resolution of the issue that caused the incident through the full delivery lifecycle. Produce Incident Reports with the input of incident response teams.
Product Improvement
Responsible to drive failure demand down by providing support analysis and insights into product issues and engaging with various engineering teams to permanently resolve reoccurring product issues.
Skills and Experience:
Qualities that are important to us:
2+ years experience in Client and Product support roles. Focus on service delivery and issue resolution A High sense of urgency A Strong sense of ownership, accountability, and continuous improvement. People skills, both displaying client empathy and managing client expectations and inspiring and contributing to the support team. A Keen interest in statistics and data insights as a driver of continuous service and product improvement Experience in coordinating incidents and problem resolution. Ability to manage client expectations and drive towards a win-win outcome.
We’d love it if you have:
- Experience in the Financial Markets industry.
- Knowledge of FIX-based financial transactions.
- Exposure to service management tools like Jira Service Desk.
- IT service management (ITSM) framework (e.g. ITIL, Microsoft Operations Framework, COBIT, etc.) with a focus on Service request management.
- Knowledge Management.
- Incident Management, and Problem Management.