We are seeking a skilled Unified Capabilities (UC) NOC Technician 3 to join our mission-focused team at Scott Air Force Base, IL. The successful candidate will be responsible for ensuring the maximum availability of critical network systems supporting Department of Defense (DoD) operations. As a UC NOC Technician, you will play a key role in monitoring, troubleshooting, and resolving network issues to ensure that communication networks are functioning at optimal levels for our nation’s security.
Key Responsibilities:
- Incident Management: Create, update, and resolve network issues using the Service Now platform, ensuring clear and efficient communication.
- Network Operations: Execute operations for configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
- Customer Interaction: Collaborate directly with UC stakeholders and leaders to maximize network availability and minimize mission or operational impacts.
- Situational Awareness: Provide global situational awareness to leadership, ensuring they are informed of incidents, network status, and service restoration.
- Incident Documentation: Record, assess, track, and monitor incident tickets, and use incident management applications to document network incidents through their lifecycle.
- Network Monitoring: Proactively monitor alarms across platform-specific network management tools.
- Configuration Maintenance: Perform regular maintenance on network configuration plans and profiles to ensure uninterrupted service.
- Resolution Recommendations: Assess network incidents and deficiencies, and recommend solutions or process improvements for UC and DRSN operations.
Requirements
Basic Qualifications:
- High school diploma or equivalent with 2–4 years of relevant experience.
- Active DoD Top Secret security clearance.
- DoD-8570 IAT Level II certification (Security+ CE or equivalent) prior to start date.
- Ability to work in a 24×7 shift work environment.
- General understanding of voice infrastructure and IP network topologies.
- Experience with alarm surveillance, fault management, LAN maintenance, and network monitoring tools.
- Experience managing or configuring routers, switches, and crypto devices.
Desired Qualifications:
- Tech control facility or cyber transport experience.
- Circuit actions experience.
- Experience with MS Office Suite (Outlook, Excel, Word, PowerPoint, Teams).
- Familiarity with Juniper IP technologies, session initiated protocol, media call flow, and packet capture analysis.
- Knowledge in routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, and DSN Core.
Benefits
Core Benefits:
- Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
- Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
- Payroll: Paid Bi-Monthly.
- 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment
- Individual or company-wide performance and recognition awards (Quarterly
Health Benefits:
- UNITED HEALTHCARE PPO, extensive national coverage.
- INCLUDES: Medical/Dental/Vision/HSA.
- Eligible on the first of the month, immediately after the start date.
- Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.
Quality of Life Benefits:
- Training & Career Development Reimbursement of Tuition and training needed to support career development.
- $150 monthly reimbursement contribution paid monthly towards parking expenses.
- Receipts must be submitted by the close of business on the 25th of each month.
- Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.
Special Benefits:
- Performance bonus – Project-based
- Yearly bonus – Company based