Job description

Overview of the Role

KX is hiring a KDB+ Product Support Engineer for our New York team.You will provide advanced technical support for mission‑critical, low‑latency systems used by Tier‑1 financial institutions.

Job requirements

Skills

• Hands‑on kdb+/q experience preferred.

• Linux/Unix system administration skills.

• SQL/database proficiency.

• Strong analytical and problem‑solving capabilities.

• Excellent communication skills.

• Strong hands‑on kdb+/q experience.

• Linux/Unix system administration skills.

• SQL/database proficiency.

• Strong analytical and problem‑solving capabilities.

• Excellent communication skills.

Essential Experience

• Experience supporting enterprise or mission‑critical systems.

• Experience troubleshooting performance, memory, or networking issues.

• Experience working with real‑time or time‑series data systems.

Preferred Qualifications

• Experience in financial services, market data, or trading systems.

• Knowledge of real‑time data pipelines or messaging (Kafka, Solace).

• Scripting experience (Python, Shell).

• Familiarity with ITIL support processes.

• Understanding of TCP/IP and networking fundamentals.

Salary Range

$100,000.00 -$130,000.00 dependant on experience

Why Choose KX

• Data Driven: We lead with instinct and follow fact.

• Naturally Curious: We lean in, listen and learn fast.

• All In: We take ownership, take on challenges and give it our all.

Job responsibilities

Key Responsibilities

· Minimum 2+ years of experience in product/technical support or kdb+/q engineering roles.

· Provide advanced technical support for KX products, ensuring stability and high performance.

· Troubleshoot issues related to kdb+/q, data pipelines, networking, and system performance.

· Support customer deployments, upgrades, and production incidents.

· Perform deep‑dive root cause analysis (RCA) for high‑impact issues.

· Collaborate with engineering to resolve product defects and enhance product functionality.

· Create and maintain technical documentation and knowledge‑base articles.

· Participate in global on‑call rotation, including occasional weekend or after‑hours coverage.

Job benefits

Benefits

• Competitive Salary

• Individually tailored training and skills development

• Private healthcare package and Employee Assistance Programme

• Enhanced maternity and paternity package

• Wellness Days and Volunteer Days