OBJECTIVES: Reporting to the Manager, Programs � Clinic Operations, the Manager, Programs � Intake Associate oversees and coordinates the end-to-end intake process across all MHOTRS Behavioral Health Programs to ensure timely, accurate, and equitable access to services. This role provides leadership to clinic intake and experience staff, including training, supervision, and support, while promoting clinically sound and culturally responsive engagement with clients and referral sources. The position collaborates closely with program leadership, clinical supervisors, and external partners to assess eligibility, assign cases appropriately, and manage clinic waitlists based on program criteria and client needs. By ensuring compliance with Electronic Health Record documentation standards and Office of Mental Health regulations, this role supports service flow, data integrity, and regulatory readiness. Overall, the position strengthens Northside�s capacity to deliver accessible, coordinated, and high-quality behavioral health services in alignment with its mission and community impact goals.

DUTIES AND RESPONSIBILITIES:

1. Efficiently support all MHOTRS Behavioral Health Programs by managing the flow of client intake referrals.
2. Supervise, train, and support the recruitment and onboarding of Clinic Intake and Experience staff.
3. Demonstrate clinical awareness and cultural sensitivity when engaging with referral sources and clients throughout the intake process.
4. Collaborate with MHOTRS Behavioral Health Program Directors and Managers to appropriately assign cases based on program criteria, clinician availability, and client needs.
5. Monitor and maintain timely, accurate documentation within the Electronic Health Records system in compliance with agency policies and Office of Mental Health regulatory standards.
6. Work closely with referral sources and prospective clients to obtain, review, and evaluate required clinical documentation to determine intake eligibility and appropriateness.
7. Coordinate with clinical supervisors to support the review and approval of client intake documentation.
8. Communicate intake status, next steps, and expectations clearly to clients, guardians, and internal teams.
9. Manage and maintain clinic waitlists to support timely access to services.

SPECIFIC SKILLS:

• Demonstrated experience providing culturally responsive and trauma-informed mental health care.
• Strong organizational and time-management skills, with the ability to prioritize competing demands.
• Excellent written and verbal communication skills, including the ability to communicate clearly with diverse stakeholders.
• High level of attention to detail and accuracy in documentation and data management.
• Ability to manage high-volume workloads, multitask effectively, and meet deadlines in a fast-paced environment.
• Proficiency in electronic health records systems and related data management platforms.
• Strong interpersonal skills, with the ability to build collaborative relationships across teams and with external partners.
• In-depth knowledge of HIPAA requirements and adherence to professional, ethical, and confidentiality standards.

CORE COMPETENCIES:

• Excellent work ethic
• Commitment to working in a mission-driven organization.
• Demonstrated personal ethics and values.
• Cross-team collaboration and cooperation.
• Team player who works well with a diverse group of people.

QUALIFICATIONS:

• Master�s degree in social work (MSW), Psychology (MA), Marriage and Family Therapy (MFT), or Mental Health Counseling (MHC).
• Experience working in a community-based mental health or behavioral health setting.

COMPENSATION AND BENEFITS:

Salary commensurate with experience. Northside offers a competitive salary and benefits package. Pay range $79,000 - $100,000.

About Northside

Northside Center for Child Development serves more than 5,500 children and families across New York City each year through high-quality, outcome-driven behavioral health, early childhood education, and enrichment services. With over $34 million in annual funding, Northside provides the comprehensive support children and families need to overcome adversity, build resilience, and pursue their dreams.

Founded in 1946 in Harlem, Northside has been a cornerstone of the community for eight decades, leading the way in integrating education and mental health to support children�s development. Several of Northside�s innovative programs were the first of their kind in Harlem, setting standards of care that continue to influence social service agencies throughout the United States today.

Northside�s founders, Drs. Kenneth B. and Mamie Phipps Clark, were renowned, pioneering psychologists whose groundbreaking research was instrumental in the 1954 Brown v. Board of Education landmark Supreme Court decision that declared school segregation unconstitutional. Their belief in the worth, dignity, and potential of every child continues to guide Northside�s mission and inspire its work today. Northside is driven by its vision and principle, �Each Child�First Chance.�

For more information on Northside Center for Child Development, please visit www.northsidecenter.org.