Job Overview:

The Site Operations Manager is responsible for ensuring daily and project work is completed safely and on time, and that Scope of Work and quality standards are maintained within a distribution center that operates 24 hours per day, 7 days per week. They will ensure the quality of work meets company and customer standards.

Key Responsibilities:

• Signs off on daily, monthly, weekly checklists to document all sanitation activities.
• Reviews and approves worked hours for the account during each billing/pay period.
• Ensures personnel are properly trained for their respective positions.
• Establish and maintain effective communication and working relationships with customers and staff.
• Collaborates with team to ensure coordination and successful execution of daily operations while resolving deficiencies in a timely manner.
• Oversees daily operations, ensuring allergen processes are followed, machine scrub and detail/deep cleaning of bays and

separation of materials.

• Monitors and directs activities and follows up with staff continuously.
• Tour and inspect location with Shift/Site Supervisors to ensure guidelines are being followed.
• Handle all necessary progressive counseling and performance issues with team members in conjunction with HR.
• Report any issues, concerns or important occurrences with customer or other stakeholders to direct manager in a timely manner.
• Measures performance, provides feedback and develops staff; sets clear expectations.
• Maintains coverage for all 3 shifts by coordinating and collaborating with shift leads and confirming daily schedules.
• Manages and orders chemicals and supply inventory as/if necessary.
• Attends daily huddle meetings with management and leads in all departments for daily recap and plan.
• Submits weekly activity logs including allergen and glass cleanup sheets to customers’ Safety Manager.
• Acts as customer’s main point of contact and is available via phone 7 days a week for emergency services or situations
• Visits site on the weekend to oversee weekend activity as needed.
• Conduct inspections using Sales Force; meet clients and provide subsequent reports to customers.
• Assume the position of a cleaner to address facility needs, if necessary.
• Schedule all projects with customer, coordinate resources ensure completion.
• Keeps Safety top of mind and promotes a safe work environment.
• Implements company use of machinery and safety programs including forklift training in collaboration with HR and advises and

instructs on various safety-related topics as needed.

• Ensures employee and Service Provider safety is a priority by committing to timely incident reporting procedures and use of proper PPE.
• Enforces company policies to establish a culture of health and safety according to legal guidelines.
• Supports the development of the company’s OHS (Occupational Health & Safety) policies and programs.
• Conducts risk assessment and enforces preventative safety measures as needed.