At dōTERRA Europe Services we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities for growth and movement throughout the company.
Responsibilities
- Handle incoming customer contacts including but not limited to phone and email (non-sales task)
- Use resources to answer questions and resolve concerns promptly and courteously in verbal or written form
- Follow-up on customer service issues
- Capture customer feedback
- Prepare and inform Wellness Advocates about promotions and products
- Adhere to schedule and meet department performance standards
Requirements
- ENGLISH knowledge on a conversational level is REQUIRED
- German knowledge on a fluent/native level is REQUIRED
- Available shifts:
- full-time 8:00 - 17:00
- There is no rotation of shifts!
- Excellent communication skills, empathic, "problem-solver" attitude
- Strong typing and computer skills (MS Office)
- Organized and detail oriented
- Ability to work under pressure, including during peak season
- Ability to follow instructions, policies, and procedures
- Works well with people, proactive attitude, passionate about providing a great customer service
- Previous customer service experience, preferred
- Desire to move up and grow with the company, preferred
dōTERRA Europe Services is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.