HiringCafe
Posted 6d ago

JPP - Group Sales Seasonal Specialist

@ Universal Studios Hollywood
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Los Angeles, California, United States
OnsiteSeasonal
Responsibilities:Engage with guests, Handle calls and emails, Process orders and reservations
Requirements Summary:Sales-oriented, strong communication, flexible schedule including weekends/holidays; able to work in high-pressure, fast-paced environment; familiarity with MS Office; Salesforce or Galaxy a plus.
Technical Tools Mentioned:Microsoft Office, Salesforce (CRM), Galaxy (POS)
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Job Description

The Job Placement Program is a temporary work placement program which allows our most talented frontline Team Members to gain professional work experience and networking opportunities by completing temporary work assignments in our theme park offices. The goal is to prepare frontline Team Members to transition into full-time careers!


DUTIES INCLUDE BUT ARE NOT LIMITED TO



  • Engage with guests and clients through various channels, including inbound/outbound calls, email, and web-to-leads

  • Answer a high volume of calls on the Group Sales, Youth, and Special Events lines

  • Reply to emails and web-to-leads for the Group Sales channel

  • Process ticket orders and reservations according to Standard Operating Procedures

  • Continue to be well-versed in all products and relevant theme park information in order to effectively present and discuss USH’s product offerings

  • Foster good working relationships with internal and external partners through honesty and integrity

  • Perform other duties as assigned


SEEKING INDIVIDUALS WITH



  • Team player, willing to jump in to assist teammates when needed

  • Outstanding communication skills, both written and verbal

  • Must be able to work a flexible schedule, including weekends and holidays

  • Solid sales aptitude with ability to excel at consumer-direct sales, including the skills to adapt sales presentations based on guests’ needs and wants

  • Capable of thriving in a high-pressure, team-oriented and fast-paced environment with the ability to persevere and maintain a positive attitude

  • Exceptional attendance record, reliable and punctual with ability to adhere to established break/lunch times

  • Working knowledge of Microsoft Office and aptitude to quickly learn new systems

  • Salesforce (CRM database) and/or Galaxy (POS system) knowledge is a plus, but can be trained


Eligibility



  • Attendance - TM must have 8 or below attendance points AND no more than a Written Warning 2 in the last 6 months

  • Variance - TM must have 7 or below variance points AND no more than a Final Written Warning in the last 6 months

  • Behavioral - No more than a Final Written Warning level discipline in the last 6 months

  • Probationary Status - TM must have passed or be within 75% Through probation during application/ selection and must have passed probation as of start date of role

  • Must be current USH Team Member

  • Availability - Must have full open availability


Deadline to apply: May 10, 2025