HiringCafe
Posted 5d ago

Customer Account Manager

@ Prophix
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Perth, Western Australia, Australia
HybridFull Time
Responsibilities:growing portfolio, identifying opportunities, managing cycles
Requirements Summary:3–5 years of direct or customer-facing software sales; Salesforce experience; strong communication; knowledge of on-premise and cloud models; able to work in Australia; comfortable using AI tools.
Technical Tools Mentioned:Salesforce, Microsoft Office, CRM, AI tools
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Job Description

See what you can do with Prophix

Prophix helps finance teams work smarter and reduce busywork through Prophix One™, our Financial Performance Platform. We bring planning, reporting, and automation together so people can focus on meaningful work instead of repetitive tasks. As we introduce more AI-enabled capabilities, you will join a team where modern tools support better outcomes and people guide the decisions that matter.

We have teams and offices across the UK, Europe, North America, and Australia.

As a Customer Account Manager at Prophix, you'll take ownership of a portfolio of existing customers across your territory — building senior-level relationships and uncovering meaningful opportunities to grow the Prophix footprint through license expansions and cloud migrations. You'll work closely with customers as their primary Prophix contact, partnering internally with teams across Professional Services, Customer Success, Sales, and more to deliver real value. This is a role for a commercially minded relationship-builder who thrives on turning strong customer connections into measurable business outcomes.

What You Will Do

  • Own and grow a portfolio of existing customer accounts, identifying and closing expansion opportunities including license add-ons and on-premise to cloud migrations
  • Prospect daily within your customer base to uncover new revenue opportunities and keep your pipeline active and accurate
  • Serve as the primary point of contact for your accounts, building trusted relationships at the senior level (CFO, CIO, VP Finance) and ensuring customers achieve ongoing value from Prophix's solutions
  • Manage complex, multi-stakeholder sales cycles by collaborating with Professional Services, the Cloud Team, Direct Sales, Legal, Customer Support, and Customer Success
  • Deliver timely account plans, renewal forecasts, and CRM updates in Salesforce.com that give sales leadership clear visibility into your territory
  • Partner with internal teams to design and execute marketing campaigns and customer enablement programs that deepen engagement within the customer base
  • Escalate significant opportunities and customer concerns through the right channels, ensuring nothing falls through the cracks