Job Title

Professional_TBⅠ, Logistics Business Operation

Department

Forwarding SSC Part

Time Type

Full time

Role Summary

As a Shared Service Center Operator Freight Forwarding for Air Transports, you act as the backbone and focal point of our EU freight forwarding operations. You take care of shipments, status updates; manage internal customer related issues and all other questions, with the aim of informing our operations/customer service employees who have dealings with our customers as quickly and efficiently as possible by providing the internal organization with the necessary information

Key Responsibilities

• Tariff uploads for Air for the region
• Tracking and shipment milestone updates of all shipments in Cello Rapid & Cello Square
• Shipment status reporting for both internal operations and customer specific
• Communicate with all Samsung SDS offices both regionally and overseas.
• You ensure the continuous optimization of the operational and administrative process flows in order to realize the most efficient possible processing of assignments within the department
• Identify deviations in the service and looking for a solution for irregularities;
• Resolve ad hoc situations and issuing proposals and together with the Site/Operations manager, implement solutions to prevent service disruptions in the future
• Logistics transportation (ocean, air, rail and road)
• Tariff updating
• Reporting
• Communication with other Samsung offices, with customers and logistics service providers (LSP)
• Analyzing of logistics data (KPI, trends, forecasts)

Requirements

• Experience: Logistics experience, knowledge of means of transport and good geographical knowledge
• Language: Advanced English knowledge (both written and verbal),
• IT skills: Advanced knowledge of MS Office (Excel/Outlook/PowerPoint)
• Result-oriented, analytical and pay attention to details personality
• Good analytical skills and logical thinking
• Team player
• Responsibility and decisiveness, ability to work in deadline-oriented environment

What We Offer

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