Description

This position is 100% in office.

The Warranty Coordinator is responsible for managing builder and homeowner warranty service requests related to garage door installations and workmanship concerns for Action Overhead Garage Door. This position serves as a key point of communication between builders, homeowners, technicians, manufacturers, and internal departments to ensure timely scheduling, documentation, follow-up, and resolution of warranty-related requests.

The Warranty Coordinator is expected to be highly organized, driven, and process-oriented, with the ability to help develop and improve warranty administration procedures and workflows. This role will utilize reporting, tracking, and data analysis to identify trends, improve service performance, and help reduce warranty claims.

ESSENTIAL FUNCTIONS:

Receive, process, and track builder and homeowner warranty requests
Schedule warranty inspections, work orders, and repairs
Approve or deny warranty claims and escalate them when necessary
Communicate with builders, job sup’s, homeowner’s, purchasing representatives, warehouse staff and vendors.
Maintain accurate records of warranty claims, work orders, photos, and documentation
Determine whether issues fall under workmanship warranty, manufacturer warranty, or billable service
Assist in developing and improving warranty processes, workflows, and establish reporting systems
Track recurring service and workmanship issues to help reduce claim volume and repeat callbacks
Submit manufacturer warranty claims and coordinate replacement parts as needed
Support managers with reporting and administrative tasks
Other duties as assigned

COMPETENCIES:

Proficient in Communication (verbal and written)
Ethical Conduct
Patience, Attentiveness, and Empathy
Unsurpassed Customer Service
Outstanding Attention to Detail

Requirements

EDUCATION, QUALIFICATIONS & EXPERIENCE:

2+ years of warranty coordination experience preferred
Experience in residential construction, garage door installation, or home services preferred
Strong organizational, communication, and problem-solving skills
Data-driven mindset with attention to detail and process improvement
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office
Service Titan (CRM) experience is a plus

WORK CONDITIONS:

This job operates in diverse conditions including, but not limited to, clerical, office setting and outdoor environment. This role routinely uses standard office equipment such as computers, phones and printers.

PHYSCIAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, stand, and walk.

OTHER DUTIES:

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.