Service Network Enhancement Coordinator

Purpose:

The Service Network Enhancement Coordinator oversees and coordinates business to business recruiting initiatives to develop relationships with independent contractors in their assigned region with a focus on increasing service provider network memberships. This position will work as part of a team to identify coverage needs, target prospective members, and manage these leads through the completion of the enrollment process.

Summary of Responsibilities:

Member Service Coordination

Monitor and manage regional service request queue to organize, track, prioritize and process requests in a timely manner ensuring departmental performance and quality goals are met or exceeded

Utilize the Internet and other sources to locate and hire new service providers to handle specific service requests

Receive and process contractor inquiries and correspondence via telephone, mail, fax, or e-mail

Communicate request status to customer and assigned service provider

Credentialing

Identify and interpret state and local regulatory contractor licensing standards for territories within the assigned region

Evaluate contractor applications for accurate and current credentials including satisfactory insurance coverage and regulatory licensure/certifications for the trade or services performed

Maintain current, accurate enrollment files containing application(s) and all required supporting documentation (i.e. regulatory and business licenses, IRS W-9 tax reporting form, Certificates of Liability coverage, etc.) 

Verify forms/documents received have necessary information in appropriate locations with minimal errors

Service Provider Enrollment

Contact prospective leads to introduce them to the benefits of becoming a member of the Cinch Home Services Service Provider Network, educate and qualify them on the membership requirements

Prepare, deliver, receive, review and process service provider enrollment application(s)

Establish service provider profile by entering data into computer and sorting/filing enrollment files alphabetically, chronologically, and numerically with minimal errors

Aptitude of parts and components with residential HVAC, plumbing, and/or electrical systems including price points

Meet and exceed, weekly, monthly and quarterly sales quotas

Represents department for recruitment planning to support new and/or established client partnership

Drive favorable results by managing external vendor lead sourcing and/or recruiting initiatives

Effectively and efficiently manage cold call lists

Coordinates sales efforts with Regional Management team 

Perform special projects and duties as assigned.

Education/Qualifications:

Experience

High School diploma and AA degree or equivalent combination of education experience

Prior credentialing and/or contractor enrollment experience a plus

Experience in communicating with service contractors

3+ year experience with administrative duties

5+ years customer service experience 

5+ years in sales and/or recruiting position with cold-calling experience is required 

Skills

Ability to perform multiple tasks with attention to detail

Ability to perform effectively under conditions of variable workload/ priorities

Ability to express ideas clearly and concisely, both orally and in writing

Ability to communicate effectively with people via telephone 

Basic PC knowledge, internet usage preferred 

Proficiency in MS Office applications (Word, Excel, Outlook)

Manage and prioritize assigned tasks

Ability to work with cross-functional support departments