At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we support them through their journey. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

 

ROGERS (insert location) is recruiting for Customer Service Consultants with a start date of (insert date). We are looking for customer champions who will provide world class service by connecting to our customers, analyzing their needs and offering customized solutions. Are you someone who goes above and beyond to wow your customers? Do you thrive in a fast-paced, performance driven environment? Would you love to be an ambassador for Rogers delivering what's next? If so, you should consider a career with us today!

Responsibilities:

• Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs


• Deliver reliable solutions to our customers with a sense of urgency and sound judgment Drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets


• Complete accurate transactions in a timely manner


• Incorporate feedback on a regular basis, to improve your personal and professional development


• Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer retention)
  Embrace change in a fast-paced, performance driven team environment

 

Minimum Qualifications:

• Completed high school diploma or higher


• Available to work on a flexible schedule: days, evenings and week-ends to meet customer demand


• Excellent active listening and communication skills


• Customer Champion: passionate about providing world class customer service and sales solutions


• Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced environment


• Strong computer skills (windows and internet navigation) and comfort working with wireless devices


• Punctual and committed to work schedules

 

Preferred Qualifications:

• Bilingual (English and French) is considered an asset


• Experience in a telecommunications role


• Post-secondary diploma/degree an asset

 

Great Work, Greater Rewards:

• Competitive base salary + performance based commissions


• Comprehensive benefits program


• 50% Rogers Employee Discount


• Rogers Wealth Accumulation Plan (pension, RRSP's, employee share plan)


• Career pathing & organic growth opportunities to build a career

 

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. ​

 

Schedule: Part time  
Shift: No Selection
Length of Contract: No Selection
Work Location: Remote, Remote, Remote 
Travel Requirements: No Selection
Background Check(s) Required:  
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 296335

 

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

 

Posting Notes:  Customer Experience