Patient Access Representative (Admitting) – PRN

Patient Financial Services | Ashe Memorial Hospital | West Jefferson, NC

At Ashe Memorial Hospital, our mission guides everything we do:
“To meet the needs of the community by delivering patient-centered, high-quality health care.”

We are proud to be recognized as Ashe’s Best Place to Work and for excellence across our providers, staff, and patient care teams. Join an organization where your role is essential in creating a positive first impression and seamless patient experience.

Position Overview

The Patient Access Representative (Admitting) serves as the first point of contact for patients and families, ensuring a welcoming, efficient, and accurate registration process. This role supports patient access, financial processes, and communication across departments to ensure a smooth care experience.

Position Details

• Employment Type: PRN (as needed)
• Schedule: Shifts and days vary
• Department: Patient Financial Services / Admitting
• Travel: None required
• Supervisory Responsibilities: None
• Compensation: Commensurate with experience

Why Join Ashe Memorial Hospital

• Opportunity to make a meaningful impact on the patient experience
• Supportive, team-oriented work environment
• Recognition as a Best Place to Work
• Exposure to multiple areas of hospital operations
• Professional growth and development opportunities

Key Responsibilities

• Greet patients and visitors promptly, courteously, and professionally
• Register patients for inpatient, outpatient, and emergency services
• Verify and update patient demographic and insurance information
• Explain admission forms, patient rights, and required documentation
• Collect co-pays, deposits, and perform cashiering functions
• Verify insurance eligibility and obtain authorizations as needed
• Direct patients to appropriate departments and coordinate with clinical staff
• Answer and route incoming calls while providing accurate information
• Maintain accurate records and ensure compliance with HIPAA and hospital policies
• Support daily census reporting and departmental operations

Minimum Qualifications

• Education: High School Diploma or equivalent – required
• Experience: Previous patient registration or healthcare experience preferred
• Knowledge: Medical terminology preferred

Core Competencies

• Excellent customer service and interpersonal skills
• Strong attention to detail and accuracy
• Ability to communicate clearly and professionally
• Organizational and multitasking abilities
• Ability to remain calm and effective in fast-paced or stressful situations
• Team-oriented mindset with a positive attitude

Employment Requirements

• Compliance with all hospital policies, including vaccination requirements (approved exemptions considered)
• Successful completion of a criminal background check and pre-employment drug screening (post-offer)

Benefits

PRN employees are eligible for select benefits in accordance with hospital policy. Please contact Human Resources for additional details.

How to Apply

Interested candidates should submit:

• Completed application
• Resume
• Cover letter (including explanation of any employment gaps)

Equal Opportunity Employer

Ashe Memorial Hospital is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and organizational needs.

Make a Meaningful Impact

Be the welcoming face of patient care—helping patients feel informed, supported, and confident from the moment they arrive.