Status: Full Time

Shift: Mon - Fri 8:00am-4:30pm

Exempt: Yes 

Summary:

Primarily responsible for the ongoing design, build, update/upgrade implementation, maintenance and optimization of designated Epic application(s). In addition, and to the extent assigned, responsible for training environment build and/or maintenance, training material development, end-user training and/or any other work necessary to support the effective training of others in designated application(s).

 

Other information:

Licensure/Certification/Registration:
Current healthcare licensure in state of practice. or current healthcare certification

In lieu of a current healthcare licensure or certification, a degree (associates, bachelors, masters, etc.) in a healthcare related field is acceptable.

Certification in applicable EMR application(s) or other software or completes training and obtains such certification(s) in timeframes scheduled and required by North Oaks.
Master’s degree in related field is preferred.
Education or certification(s) related to training others is preferred

Experience/Skills:
1 year recent outpatient clinic experience or prior Epic Ambulatory equivalent experience.

Proficient in Microsoft Office applications, including strong Excel skills;

High aptitude for review and comprehension of technical information;

Excellent communication skills (e.g. public speaking, meeting facilitation and presentations);

Excellent customer service and interpersonal skills with the ability to work effectively at all levels in a collaborative team environment;

Must be able to multi-task and handle multiple projects simultaneously;

Excellent analytical and problem-solving skills; and

Thorough understanding of HIPAA and other applicable regulatory requirements

Physical Demands:

Strength:Light
Push: Occasionally
Pull: Occasionally
Carry: Occasionally
Lift: Occasionally
Sit: Constantly
Stand: Occasionally
Walk: Occasionally

Responsibilities:

1.Builds optimizes and maintains designated applications in all designated environments (e.g. test, training, production, etc);

2.Organizes and prioritizes application build activities in collaboration with I.T. department leadership and respective department leadership throughout health system;

3.Understands applicable hardware integration concepts to the extent necessary to provide demonstration of hardware use and build which supports workflows; in addition, identifies potential integration opportunities and/or issues;

4.Assists with ensuring participation of the appropriate clinical and non-clinical stakeholders in build activities;

5.Interfaces with applicable leadership and/or other subject matter experts as needed and gains comprehensive understanding of workflows and end-user needs and effectively translates knowledge into system design, materials and/or other work product(s);

6.Proactively maintains competency and continues to take advantage of learning opportunities in application(s) correlated to role;

7.Attends training and successfully completes related projects and tests in order to obtain and maintain applicable certification(s) and/or skills;

8.Gives meaningful input and translates optimal future-state workflows into system design;

9.Follows standards for naming and numbering conventions and security classifications;

10.Tests build in a structured manner and documents results; is fully-prepared to accurately represent findings during change control processes;

11.Conducts a comprehensive review of all update documentation (e.g. service updates and version upgrades) and provides insight to ensure best project strategy;

12.Provides expert demonstration of system functionality as necessary;

13.Serves as application support and subject matter expert and provides resolution for issues;

14.As may be directed, represents and serves as North Oaks liaison to EMR vendors and/or other third parties;

15.Documents and accurately reports status and progress of assigned deliverables to I.T. leadership and to others as may be directed;

16.Completes all work as assigned within timeline expectations and with a high level of work product quality;

17.Remains focused on improving patient safety, quality measures, efficient delivery of care, system security, patient privacy and other areas of compliance;

18.Understands application and overall Epic system capabilities and/or limitations in order to best leverage available functionality;

19.Effectively and appropriately presents and communicates information/ideas/concepts to individuals and groups in both verbal and visual manner;

20.Troubleshoots, researches and analyzes issues and provides practical and meaningful suggestions for issue resolution.

21.Stays abreast of changing technology, protocols, standards and guidelines which may impact application build and/or training materials and facilitates changes needed to comply with standards;

22.Participates in workflow design and system build of education modules and training materials;

23.Produces high quality training system build and develops classroom plans and materials which maximize learning opportunities for end-users;

24.Effectively presents and conducts training for end-user groups ranging in all levels of skill; Creatively finds efficient and effective methods of disseminating training/educational materials to applicable end-users;

25.Strictly follows all change control procedures;

26.Willing and able to travel to offsite locations to perform job responsibilities;

27.Participates in organizing meetings, training, testing administration, end user assessments, and logistics as needed;

28.Provides end-user and super-user support during classroom training;

29.Trains and credentials additional trainers to assist with end-user training;

30.Complies with all hospital and departmental policies, procedures, and guidelines; and

31.Performs other duties as assigned.