• Lead the end-to-end technical architecture and design of OMS solutions to support complex omnichannel business requirements
• Drive solution assessments, architecture alignment, and fit-gap analysis with enterprise architecture standards
• Own high-level and low-level design artifacts and lead technical design reviews across OMS modules
• Provide technical leadership during OMS implementation, customization, integration, testing, UAT, and production rollout phases
• Guide development teams on OMS best practices, coding standards, and performance optimization
• Collaborate with business stakeholders, product owners, and IT teams to ensure solutions meet business and operational goals
• Support OMS upgrades, roadmap planning, and production support activities including issue triage and root-cause analysis
• Coordinate with product vendors for defect resolution and enhancement planning aligned to release schedules