We are seeking a Field Service Technician to support casino gaming and financial technology equipment across multiple properties in the Seneca Falls and surrounding lakeside region. This role is ideal for someone who enjoys hands-on technical work, problem-solving in the field, and delivering strong customer service in a fast-paced casino environment.
As a Field Service Technician, you will be responsible for troubleshooting, preventative maintenance, installations, and repairs on kiosks, ATMs, and slot machines while ensuring a high level of uptime and customer satisfaction.
What You'll Do:
- Perform troubleshooting, diagnostics, and repairs on gaming machines, kiosks, ATMs, and related systems
- Provide technical support on operational and maintenance issues across gaming and fintech equipment
- Conduct preventative maintenance to ensure optimal performance and reduce downtime
- Serve as the primary on-site contact for technical service issues and customer support
- Assist with installations, site surveys, and system upgrades
- Diagnose mechanical, hardware, software, and network-related issues using established procedures
- Maintain accurate inventory of parts and complete all service documentation in a timely manner
- Travel between casino properties to support service needs and ensure customer satisfaction
Skills & Qualifications for the Job:
Qualifications
- High school diploma or GED required; technical or vocational training preferred
- 1+ years of technician or field service experience (gaming, ATM, kiosk, or related equipment preferred)
- Basic understanding of hardware, software, and networking systems
- Strong troubleshooting and problem-solving skills
- Customer-facing experience with strong communication skills
- Ability to work independently and manage multiple service calls
Requirements
- Valid driver’s license and reliable transportation
- Ability to obtain a gaming license
- Comfortable with frequent travel
- Ability to lift up to 50 lbs and work with equipment using proper tools and safety procedures
- Comfortable working in casino environments
Why Us?
At IGT, innovation meets entertainment on a global scale—and we’ve just taken it to the next level.
IGT Gaming and Digital have joined forces with Everi, creating a powerhouse at the intersection of gaming, digital experiences, and fintech. From the casino floor to mobile platforms, we deliver secure, seamless, and exciting player experiences—powered by cutting-edge technology, deep insights, and a passion for innovation.
With 6,000+ employees and a presence in over 100+ countries, we combine global reach with local expertise. We partner closely with regulators, governments, and operators to push boundaries responsibly—and redefine what’s possible in gaming and payments.
If you’re ready to help shape the future of fintech in gaming, your next big move starts here.
Compensation & Benefits
We believe compensation should reflect the full picture—you, your experience, and your impact.
- Hourly range: $25 - $30 / per hour USD (flexible based on experience, location, and qualifications)
- Potential for bonuses or commissions, depending on role
- Comprehensive benefits package, including:
- Medical, dental, vision, life, and disability insurance
- 401(k) with company contributions
- Generous paid time off
- Tuition reimbursement
- Wellness programs
- Identity theft protection
Equal Opportunity Employer (EEO) Statement
IGT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
Candidate Data Privacy Notice
IGT is committed to protecting your personal information. Any personal data you provide during the application and recruitment process will be collected, used, and stored in accordance with applicable data protection laws and our privacy policies. This information will be used solely for recruitment and hiring purposes, including evaluating your qualifications, communicating with you, and improving our hiring processes.
By submitting your application, you acknowledge that your information may be shared with authorized personnel and trusted third-party service providers involved in the recruitment process, including across jurisdictions where IGT operates. We take appropriate measures to safeguard your data and retain it only as long as necessary for legitimate business or legal purposes.
For more information, please refer to our privacy policy at www.igt.com
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