Customer Service Training & Performance Supervisor (Spanish Bilingual)
Must be in Central MN or Southern NV and have reasonable commute to St. Cloud, MN or Las Vegas, NV due to in-office requirements.
SCHEDULE: Full-Time, Monday-Friday 8:00am-5:00pm CST/PST
COMPENSATION: Starting Pay $25.00 – $29.00 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)
WHO WILL SHINE IN THIS ROLE
Are you looking for an opportunity to make a meaningful impact while developing others? PCI is seeking a Spanish Bilingual Supervisor who is people-focused, detail-oriented, performance-driven, and excited to lead training and quality assurance teams that support exceptional, compliant customer service for both English- and Spanish-speaking customers.
This is an exciting opportunity to grow your leadership career, influence operational excellence, and play a key role in equipping employees with the skills and confidence to succeed in a bilingual service environment.
WHAT YOU’LL DO
- Lead and coach trainers and quality assurance employees, providing daily guidance, mentoring, and performance support.
- Oversee onboarding, uptraining, refresher, and ongoing development programs, supporting and facilitating training sessions as needed in both English and Spanish.
- Direct quality assurance operations, ensuring audits, monitoring, and performance standards are met consistently across bilingual interactions.
- Analyze training and quality metrics to identify trends, performance gaps, and improvement opportunities, delivering actionable insights to leadership.
- Manage workloads, capacity, and deliverables, complete performance evaluations, and provide regular feedback to bilingual team members.
WHAT WE’RE LOOKING FOR
Must-Have Qualifications:
- High School Diploma, GED, or a minimum of 4 years equivalent, relevant industry experience.
- Fluency in both English and Spanish, with the ability to communicate clearly, professionally, and effectively in both verbal and written formats.
- Minimum 2 years of experience supervising, coaching, or leading employees, including direct reports.
- At least 1 year of experience delivering training or facilitating learning in a customer service–driven environment.
- Demonstrated commitment to employee development, collaboration, and continuous improvement.
Nice to have but not Required! (We’ll train you!):
- Prior experience monitoring and evaluating call interactions and providing performance feedback.
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
LOCATION & WORK SETTING
- Office Address: 628 Roosevelt Rd, St. Cloud, MN, 56301
- Office Address: 9911 Covington Cross Dr. Suite 190 Las Vegas, NV, 89144
- Schedule: Full-Time, Monday–Friday 8:00am-5:00pm CST/PST
- Work Setting: In-Office
COMPETITIVE COMPENSATION & BENEFITS
- Starting Pay: $25.00 – $29.00 per hour/year.
- The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
- Bilingual Pay: Earn an additional $2.00 per hour for Spanish Fluency (must be fluent in both English and Spanish)!
Additional Perks that Go the Extra Mile:
- Annual Discretionary Bonus
- Earned Safe & Sick Time (ESST)
- Paid Maternity & Paternity Leave
- Paid Time Off (PTO) & 8 Paid Holidays
- Donation Matching & Paid Volunteer Time
- 401(k) Match – 100% of your deferrals up to 5%
- Tuition Reimbursement & Student Loan Match Program
HOW TO APPLY
It only takes a couple minutes! Submit your resume on our website at preferredcredit.com/careers.
EQUAL EMPLOYMENT OPPORTUNITY
PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at [email protected].