Description

The Field Service Technician is responsible to provide repair services to equipment at the customer location, maintain parts and equipment inventory to effectively perform repairs, and maintain preventative maintenance schedules for customers. The field service technician would work in the twin cities as well as surrounding areas.

Expectations:

Diagnose equipment and complete necessary repairs at customer locations.

1. Repair equipment (coffee, juice, dish machine, laundry, etc.)
2. Accurate and timely documentation and record keeping, EMP
3. Training/testing for knowledge and proficiency

Proper use and operation of company equipment and property.

1. Update and maintain equipment to good working order.
2. Perform proper preventative maintenance
3. Document parts used on equipment to assist in inventory control
4. Responsible for van being clean and organized

Conduct all work in safe manner

1. 100% safety record in both daily work and driving
2. Coachable with corrective action if needed
3. Communicate all safety concerns to Service Manager

Maintain positive working relations with co-workers and customers

1. Legendary customer service, courteous and professional – proper uniform
2. Respectful during all interactions, part of the solution
3. Positive attitude, willingness to help others

Requirements

Education: 

• High School diploma or general education degree (GED)        

Skills and Qualifications:

• Good driving record (must be insurable at regular rates)

• Mechanically inclined in areas of plumbing, refrigeration and electrical
• Technical trouble shooting skills
• Ability to work independently and prioritize events
• Logical, mechanically inclined thinking
• Problem solving ability (must be able to think of alternative solutions)
• Willing to work with the public
• Ability to do plumbing (soldering, pipe fitting, etc.)
• Ability to move/lift 100 pounds
• Physically capable of getting in and out of service van
• Read and interpret electrical blueprints
• Familiar with Microsoft products and be able to enter data
• Some overnight travel may be required
• Must be able to successfully pass a pre-employment drug screen and background check