Key Responsibilities:

• Oversee daily front and clinical operations to ensure smooth and efficient workflows.
• Maintain compliance with HIPAA, OSHA, and internal policies and procedures.
• Coordinate provider schedules and ensure optimal clinic flow and productivity.
• Serve as the primary point of contact for operational issues within the clinic.
• Lead the interviewing and hiring process for clinic staff in collaboration with the Area Operations Manager and HR.
• Supervise and support front desk and clinical support staff.
• Manage staff scheduling, time-off requests, and coverage needs.
• Conduct on-the-job coaching and assist with onboarding and training new employees.
• Foster a positive, team-oriented work environment.
• Proactively address and resolve day-to-day challenges and disruptions to keep the clinic running smoothly.
• Field and respond to questions and concerns from patients, staff, and physicians in real time.
• Use sound judgment to de-escalate issues or involve the Area Operations Manager or appropriate department when necessary.
• Maintain professionalism and responsiveness in high-pressure or unexpected situations.
• Ensure a welcoming and professional environment for all patients.
• Address and resolve patient concerns and escalate as appropriate.
• Monitor and work to improve wait times and patient satisfaction scores.
• Oversee collection of copays and reconcile daily deposits.
• Prepare and complete daily bank deposits in accordance with company policy.
• Ensure accuracy of charge entry, documentation, and referral workflows.
• Support coordination with billing teams on insurance and patient account issues.
• Monitor and manage the Practice Front Desk Queue, resolving claim-related tasks in a timely and accurate manner.
• Collaborate with Accounts Payable to review, submit, and resolve clinic invoices in a timely and accurate manner.
• Maintain open communication with Area Operations Manager regarding performance, staffing, and clinic needs.
• Share updates and implement company-wide initiatives within the clinic.
• Participate in regular meetings and relay important information to staff.
• Monitor and manage office and clinical supply levels.
• Submit orders in accordance with budget guidelines and maintain organized inventory systems.
• Track and support achievement of clinic KPIs including patient volume, reappointment rates, and productivity.
• Assist with implementation of new services or improvements in workflow.
• Identify opportunities for operational efficiencies and practice growth.
• Serve as a team lead on select company projects and initiatives, ensuring successful clinic-level execution and engagement.
• Communicate clearly, respectfully, and effectively with staff, providers, patients, and leadership.
• Draft and deliver internal updates, instructions, and reminders in a clear and professional manner.
• Confidently lead team meetings, relay feedback, and support performance improvement conversations.
• Address patient concerns or staff issues with empathy, professionalism, and discretion.
• Demonstrate strong listening skills and the ability to adapt communication style to the audience.
• Perform other duties and responsibilities as assigned to support clinic operations, company initiatives, and organizational goals.
• Demonstrate professionalism, accountability, and a team-first attitude.
• Uphold patient confidentiality and company values.
• Actively support leadership in implementing policies, changes, and new programs.
• Foster a culture of collaboration, respect, and high performance. 

• Bachelor's degree (or equivalent experience in healthcare operations) 
• Minimum of 4 years as a Medical Office Manager or similar supervisory role 
• Proven experience managing a team of 15–20+ staff 
• In-depth knowledge of medical billing and insurance workflows 
• Experience with EMR/EHR systems 
• Strong communication and leadership skills 
• Excellent multitasking, organizational, and time management abilities 
• Technologically savvy; proficient in Microsoft 365 products, including Word, Excel, Outlook, and Teams 
• Commitment to confidentiality and HIPAA compliance 

• Health Insurance (Single & Family plans available) 
• Life Insurance 
• Disability Insurance 
• 401(k) Plan with Company Match 
• Employee Discount Program 
• Paid Time Off 
• Paid Holidays 

• Sit, talk, hear, and use hands to write, type, or operate office equipment
• Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell 
• Perform repetitive motions, including reaching overhead and typing 
• Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds 
• Maintain peripheral vision, depth perception, and focus adjustments