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Posted 1mo ago

Technical Support Services Intern

@ WVU Foundation
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Morgantown, West Virginia, United States
OnsiteInternship
Responsibilities:Answering calls, Logging tickets, Troubleshooting issues
Requirements Summary:Must be a student in good academic standing; preferred majors: Computer Science or MIS; scheduling ~15-20 hours/week.
Technical Tools Mentioned:Zoom, Slack, macOS, iPadOS, iOS, Windows, Microsoft Office
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Job Description

Description: Technical Support Services Intern will work on a variety of projects; however, their focus will include the following:



Answering WVU Foundation Help Desk calls, logging and resolving a variety of trouble tickets, user account administration and basic troubleshooting of both hardware and software issues.



Qualities: Attention to detail, good customer service attitude, troubleshooting skills, and familiarity with Zoom, Slack, macOS/iPadOS/iOS, Microsoft Operating Systems and Office.



 



Schedule: The student will work approximately 15-20 hours per week and will need to align with the WVU Foundation hours of operation: Monday – Friday, 8:15am – 5:00pm.