At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for 90 years.
The Field Technical Services (FTS) Technician is an entry-level to early-career technical role that provides hands-on support for Lifetouch studios and offices, including JCPenney Studios. This position focuses on installing, maintaining, and troubleshooting studio equipment, camera systems, and facility-related technologies to ensure smooth operations and a high-quality customer experience.
This is an excellent opportunity for candidates with a technical background who enjoy hands-on work, problem-solving, and supporting systems across multiple locations.
What You’ll Do
- Install and maintain studio and school equipment, including lighting systems, power distribution units, and camera-related hardware.
- Troubleshoot technical issues involving cabling, electrical components, mechanical systems, and studio equipment.
- Provide on-site and remote technical support to resolve issues efficiently.
- Assist with preventive maintenance and safety inspections.
- Support facility technologies such as environmental controls and low-voltage systems.
- Help implement equipment upgrades and new technology deployments.
- Document service work, system configurations, and procedures.
- Follow safety regulations, building codes, and company standards.
- Collaborate with internal teams and vendors to support field operations.
What You Bring
Required
- Technical or vocational education in electronics, mechanical systems, facilities, or related field (or equivalent experience).
- 1+ years of hands-on experience in technical support, field service, or facilities maintenance.
- Basic mechanical and electronics troubleshooting skills.
- Ability to read technical documentation and wiring diagrams.
- Comfortable using tools and diagnostic equipment.
- Strong communication and problem-solving skills.
- Awareness of workplace safety standards (OSHA, NEC).
Nice to Have
- Experience in studio, retail, production, or field service environments.
- Familiarity with service ticketing systems such as SAP or ServiceNow.
- Exposure to camera, imaging, or AV equipment.
- Experience supporting multiple sites or traveling for work.
- Knowledge of building systems (BMS, HVAC controls, low-voltage systems).
Additional Information
- Regional travel up to 25%.
Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.
This position will accept applications on an ongoing basis until filled.
The compensation package for this role is based on multiple factors, such as job level, responsibilities, location, and candidate experience. The base pay ranges included below are specific to the locations listed, and may not be applicable to other locations.
Minnesota: [$39,000 - $47,000]
This position may be eligible for a bonus incentive, health benefits, a 401K program, and other employee perks. More details about our company benefits can be found at https://shutterflyinc.com/benefits/.
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