Position Summary
Servers at Pepperoni Grill are responsible for delivering a consistent, high-quality dining experience through clear steps of service, strong communication, and teamwork. This role requires professionalism, attention to detail, and a genuine commitment to hospitality. Servers are expected to execute service standards with consistency while contributing positively to the flow and success of the entire restaurant.
Service Standards & Steps of Service
Servers are expected to consistently follow Pepperoni Grill service standards, including:
Prompt, friendly greeting with eye contact and professional demeanor
Introduction and engagement that establishes rapport with guests
Confident guidance through menu items, beverages, wine, and daily features
Accurate order taking with confirmation of modifiers and preferences
Proper pacing of courses and communication with the kitchen and bar
Delivery of food and beverages with correct presentation and verbal confirmation
Timely quality checks and ongoing table maintenance
Anticipation of guest needs while remaining attentive and unobtrusive
Offering dessert and after-dinner beverages when appropriate
A warm, professional close and sincere invitation to return
Consistency in execution is expected on every shift and for every guest.
Teamwork & Communication Expectations
Communicate clearly, respectfully, and proactively with all team members
Support fellow servers and service staff to maintain smooth dining room flow
Respond promptly to direction from managers and assist when needed
Communicate guest concerns, special requests, or timing issues immediately
Maintain awareness of the entire dining room, not just your own section
Teamwork and communication are essential to delivering exceptional service.
Key Responsibilities
Maintain full knowledge of food, beverage, wine, and daily features
Accurately enter orders into the POS system
Ensure tables, stations, and service areas remain clean and organized
Complete all opening, running, and closing side work as assigned
Follow all food safety, sanitation, and alcohol service guidelines
Uphold Pepperoni Grill standards for appearance, professionalism, and conduct
Qualifications & Skills
Previous serving experience preferred
Strong interpersonal and communication skills
Ability to multitask and remain composed in a fast-paced environment
Team-oriented mindset with a high level of accountability
Professional appearance and polished guest interaction
Ability to stand, walk, and carry trays for extended periods
Must meet minimum age requirements for alcohol service
What We Offer
Flexible scheduling
Clear service standards and structured training
Opportunities for growth and advancement within our restaurant group
Employee dining discounts
Benefits for full-time employees
Our Culture
Pepperoni Grill values consistency, teamwork, and professionalism. We believe great service comes from clear expectations, strong communication, and a team that takes pride in the guest experience.
Why Work at Pepperoni Grill
We take pride in running a busy, well-organized restaurant where teamwork and great service go hand in hand. You’ll work with a supportive management team, experienced coworkers, and clear service standards that make even the busiest shifts feel successful.
We’re looking for servers who enjoy a fast pace, care about details, and take pride in creating great guest experiences. If you like staying busy, working with a team that has your back, and leaving each shift knowing you did a great job, you’ll feel right at home here.
If you’re someone who values teamwork, clear expectations, and a fast-paced but respectful environment, we’d love to meet you. Whether you’re an experienced server or looking to grow your skills in a polished, high-volume restaurant, Pepperoni Grill offers a place where your work is noticed, your effort matters, and your growth is encouraged.
If you’re ready to work hard, earn well, and be part of a strong, positive team — we’d love to meet you. Apply today!