Your Opportunity at Arc'teryx:

We are looking for an Allocations Coordinator - Scandinavia on 1 year fixed term contract (from February 2025).

As an Allocations Coordinator - Scandinavia, you play an integral part of the European sales and distribution process, working alongside with the Wholesales teams. You work cross-functionally with our internal operational, commercial, data analyst and merchant teams to ensure your assigned doors have the right product at the right time so that they can deliver an exceptional guest experience.

This role is based out of our Garching office, near Munich and is open to hybrid remote work (3 days at the office - 2 days at home). Candidates must be eligible to work in Germany.

Meet Your Future Team:

The Allocations and Service team is a cross functional group within the Commercial Department whose focus is to continuously drive sales and margin, while mitigating inventory risks by finding the balance between the right product at the right quantity in the right place at the right time.


If you were the Allocations Coordinator – Scandinavia now, here are some of the core activities you would be doing:

Monitoring and processing the orderbook for your territories in accordance with the regional commercial guidance

Supporting the team with additional tasks as required to help achieve company objectives (After Sales, Samples distribution & return process, etc.)

Acquiring intimate knowledge of Arc’teryx products and technologies

Acquiring broad knowledge of service procedures across all customer groups

Responding professionally and promptly to all requests and inquiries from your assigned doors

Constantly looking for opportunities to improve the processes or the service

Monitoring allocation, delays and risks related to order deliveries for your assigned doors

Creating ad-hoc reports for stakeholders as required

Focusing on guest-facing teams and consistently provide an exceptional support experience

Proactively managing the order book fulfillment process, ensuring all orders are delivered according to the customer requirements.

Acting as the hub for communication between the wholesale customers and internal operational teams, ensuring all stakeholders are aligned to deliver an exceptional experience

Supporting various departmental initiatives, including providing mentorship to new allocations team members

Building and maintaining close relationships with your assigned wholesale doors

Identifying issues and gaps in process and supports the team to help find resolutions

Identifying and highlighting any concerns in inventory levels as soon as it is discovered and investigate into options to solve the problem

Helping to identify regional shortages and overages for the Open To Buy process

Liaising with the warehouse, your accounts and your Sales Representatives to coordinate deliveries

Here are some of the things you could be working on in the future:

Coordinating with the Distribution Center to ensure orders are shipped correctly and on-time

Assisting in driving sales initiatives and programs

Managing the day-to-day administration of your assigned region and wholesale customers

Working with the Warehousing team to ensure customer-specific requirements and value-added services are executed according to the customer’s routing/vendor guide.

Tracking and managing cancellations from your assigned wholesale doors

Are you our next Allocations Coordinator – Scandinavia?

You have 1+ years in a Customer Service, Allocations or Dealer Service Role

You are able to communicate professionally in English, Norwegian or Swedish – any other language from our markets is an asset

You have highly effective verbal and written communication skills

You are proactive and comfortable communicating with customers via phone & email

You have strong organizational, interpersonal, and problem-solving skills

You demonstrate attention to detail, including accurate data entry skills

You are proficient in Microsoft Office

You work well independently or as a team member

You are proactive in identifying the root cause of issues and developing solutions

You remain highly flexible and adaptable when faced with ambiguity

You effectively balance autonomy and collaboration

You seek the best (sometimes not the easiest) solutions with unwavering commitment

Your passion for your work is paralleled by your passion for getting outside and living it

You are able and willing to travel for store or partner visits