HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.

This is a new role on HONK's Growth team, built for someone who likes being in the middle of things. You will work equally across Sales and Customer Success, helping both sides of the go-to-market team show up prepared, stay organized, and move faster. On any given week that might mean pulling together a QBR deck, responding to an RFP, cleaning up the CRM, or finding a better way to run a recurring process. This role is not about managing a team or owning a revenue number. It is about being the person who makes everyone around you more effective.

As a Client Success Manager, you'll own the day-to-day operational success of HONK's most strategic, high-complexity accounts. You'll serve as the primary operational point of contact, ensuring enterprise clients are onboarded seamlessly, performing at their best, and positioned for long-term growth. This role requires a high degree of executive presence, operational rigor, and cross-functional leadership. You'll work closely with Strategic Account Managers, Technical Account Managers, and Solutions Engineers to deliver a world-class client experience at scale.

The pay for this position is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. HONK is a total compensation company. Dependent on the position offered, commission and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Key Responsibilities

Support Account Directors, Strategic Account Managers, and Customer Success Managers with RFP responses, including writing content, gathering data, and coordinating input from across the business.

Prepare materials for client engagements including QBRs, sales presentations, and executive-level decks, making sure the team walks into every room with something they are proud to put in front of a client.

Handle ad hoc reporting and analysis requests from the Sales and Customer Success teams, turning data into something people can actually use in a client conversation or internal meeting.

Own CRM hygiene across the go-to-market team, keeping contact records, opportunity data, and account information accurate so the pipeline picture is always trustworthy.

Spot processes that are slow, manual, or inconsistent and take the lead on making them better, whether that means building a template, automating a step, or just getting the right people in a room.

Partner with Sales, Customer Success, Product, and Operations on cross-functional initiatives, acting as the connective tissue that keeps projects moving when multiple teams are involved.

Qualifications

Experience in a Sales Operations, Revenue Operations, or Go-to-Market Operations role.

Comfortable working across both Sales and Customer Success without having a strong preference for one over the other.

Strong with data and reporting, able to pull, organize, and present information clearly without a lot of direction.

Experience with CRM platforms, HubSpot preferred, and a habit of keeping things clean and up to date.

A clear, confident writer who can produce client-facing materials that do not need a lot of editing before they go out.

Someone who notices when something is not working and fixes it without being asked.

Able to juggle multiple requests at once and make good judgment calls about what needs attention first.

At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.

HONK is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.

Growth Operations Manager