POSITION DESCRIPTION – EQUITAS HEALTH CENTER OHIO

POSITION TITLE: MEDICAL ASSISTANT

REPORTS TO: NURSE TEAM LEAD/MANAGER

DIRECT REPORTS: NONE

LAST UPDATED: MAY 2018

FLSA: NON-EXEMPT

CLASSIFICATION: FULL TIME

ORGANIZATION INFORMATION:

Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation's largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ) healthcare organizations. With 17 offices in 11 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.

The Equitas Health Pharmacy & Prizm magazine operates as social enterprise for Equitas Health; 100% of profits are reinvested back into the organization's programs and services. For more information, visit equitashealth.com or find them on Facebook or Twitter.

POSITION SUMMARY:

The Medical Assistant supports the clinical team by completing administrative tasks related to patient care.

ESSENTIAL JOB FUNCTIONS:

Essential functions of the job include, but are not limited to, traveling, driving or having reliable transportation; written communication; utilizing a computer for typing and patient care; attending meetings.

MAJOR AREAS OF RESPONSIBILITY:

• Room patients, obtain vitals and update basic health information in electronic health record (EHR).
• Review and complete daily tasks such as scanning, completing referral requests, answering phones, prior authorizations and handling medical records requests as requested by nursing management.
• Log all medications administered in appropriate logs, ensuring that all are accounted for against proper inventory accounts.
• Prepare exam rooms for patient visits by sterilizing and cleaning surfaces, and restocking supplies.
• Document all care provided and interactions with patients in the EHR.
• Process patient referrals for specialty care and follow-up, as needed, to ensure quality specialty care was provided.
• Complete data entry.
• Work in a collaborative manner with medical case managers to ensure that patient paperwork is completed.
• Provide follow-up phone calls to clients or other professionals as needed.
• Comply with the Equitas Health Care Corporate Compliance Standards of Conduct and related policies and procedures.
• Participate in other agency meetings as requested by supervisor including continuous quality improvement committee meetings.
• Demonstrate unconditional positive regard to clients and conduct all aspects of job responsibilities with a focus on exceptional customer service.
• Continuously grow and develop cultural competency, exhibiting an understanding, awareness, and respect for diversity.
• Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. with an understanding, awareness, and respect for diversity.
• Conduct special projects and perform any other related duties as assigned by the Nurse Practitioner or Medical Director.

Knowledge, Skills, Abilities and other Qualifications:

• Certification as a Medical Assistant
• Certification in CPR/BLS.
• High school diploma or GED is required.
• One year or greater experience as a Medical Assistant.
• Experience working in electronic health records required. Epic experience preferred.
• Ability to work Saturdays.
• Exemplary customer service as well as written and verbal communication skills.
• Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, chemical dependency and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community.
• Proficiency in all Microsoft Office applications and other computer applications required.
• Reliable transportation, driver's license and proof of auto insurance required.

OTHER INFORMATION:

Background and reference checks will be conducted. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. In accordance with Equitas Health's Drug-Free Workplace Policy, pre-employment drug testing will be administered. EOE/AA

PHYSICAL / MENTAL / ENVIRONMENTAL DEMANDS

(N) None - the activity does not place a physical demand on the position

(O) Occasionally - the activity is performed up to 20% of the time

(F) Frequently - the activity is performed from 21% - 50% of the time

(C) Constantly - the activity is performed at least 51% of the time

Activity - Frequency

Lifting - O

Reaching - O

Carrying - F

Handling - O

Pushing - O

Finger Dexterity - C

Pulling - O

Feeling - O

Standing - F

Talking - C

Walking - F

Ordinary Conversation - C

Sitting - C

Loud Talking - O

Climbing - N

Hearing - C

Balancing - N

Susceptible to several interruptions - C

Work at Heights - N

Other - O

Stooping - O

Repetitive Motion - F

Crouching - O

Seeing - C

Kneeling - N

Work with others to accomplish work - C

Crawling - N

Work alone to accomplish work - F

Transporting Clients - N

The employee must regularly lift and carry small packages of up to 10 pounds. The employee must occasionally carry supplies, materials, displays, and audio visual aids weighing up to 50 pounds to and from their car and to other locations within or outside of the office.

OCCUPATIONAL HAZARDS PRESENT

Potential exposure to blood borne pathogens. Otherwise, there are no known occupational hazards in performing the job.

The organization reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities and position title as it deems necessary to meet the needs of its business.

It is the policy of Equitas Health that no employee or applicant will be discriminated against because of race, color, religion, creed, national origin, gender, gender-identity and expression, sexual orientation, age, disability, HIV status, genetic information, political affiliation, marital status, union activity, military, veteran, and economic status, or any other characteristic protected in accordance with applicable federal, state, and local laws. This policy applies to all phases of its personnel activity including recruitment, hiring, placement, upgrading, training, promotion, transfer, separation, recall, compensation, benefits, education, recreation, and all other conditions or privileges of employment.

Equitas Health values diversity and welcomes applicants from a broad array of backgrounds.