General Summary
The Medical Secretary will manage physician(s)’ day-to-day schedule and coordinate clerical activities related to completion of patient care, adhering to the highest standards of confidentiality.
Essential Functions
- Manage physician’s schedule – to include scheduling patient appointments, canceling patient appointments, rescheduling patient appointments.
- Managing telephone calls from patients, other physicians, and other staff; take messages for physicians and nurses; follow-up with those phone calls and take care of patient and physician requests.
- Correspondence with insurance companies.
- Enter charges daily into EMR system.
- Balance daily collections and send to Homewood office.
- Medical record requests; retrieval of and delivery to/from appropriate providers.
- Referrals and pre-certifications.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Prepare consults, surgeries and admissions forms and forward to surgery schedulers.
- Schedule consults with other physicians, tests and procedures at UCA Homewood office and/or outside facilities.
- Complete FMLA papers at patient’s request.
- Fill-in as needed with patient check-in and check-out.
- Patient insurance verification and verification of patient demographics.
- Assists other secretaries in office and company, which may include some travel to other outlying offices or the Homewood office location.
- Attends staff meetings as required.
- Conducts self in accordance with UCA’s policies and procedures.
- Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
- Other duties as assigned.