HiringCafe
Posted 8mo ago

IT Business Process Inhouse Consultant Customer Services - Plant Maintenance (d/w/m) (Berlin, BE, DE, 10405)

@ Ottobock
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Berlin, Berlin, Germany
€92k/yrHybridFull Time
Responsibilities:consulting departments, analyzing requirements, coordinating projects
Requirements Summary:Experience with SAP Customer Service and Plant Maintenance; SAP certifications desirable; German and English proficiency.
Technical Tools Mentioned:SAP, S/4HANA
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Job Description

Summary Statement

Global IT is a central partner of Ottobock's global business – we see ourselves as enablers and provide the entire portfolio of infrastructure and applications to make the business even more successful. You are in a constructive exchange with colleagues in the department to support them in mapping and optimizing business processes and finding creative solutions. A special focus will be on the redesign of the processes that will be mapped in the S/4HANA system in the future. 

Duties & Responsibilities

  • Consulting and support of the specialist departments/key users in the further development and optimization of "end-to-end" business processes in the customer service and plant maintenance area
  • Analysis of customer requirements and service messages, creation of solution concepts and configuration of tools and processes consisting of the SAP standard, SAP add-ons and in-house developments
  • Coordination and management of (international) Customer Service and Plant Maintenance SAP projects
  • Control of the use of internal and external resources for projects, changes and support in the customer service and plant maintenance area
  • Creation and maintenance of system documentation

Qualifications

  • Successfully completed studies in business administration, (business) informatics or a comparable field
  • Several years of professional experience as well as in-depth SAP Customer Service and/or Plant Maintenance Customizing experience
  • Additional SAP process knowledge in the areas of sales, logistics and production
  • Appropriate SAP certifications are desirable
  • Very good knowledge of German and English, both written and spoken

Benefits

  • Attractive remuneration incl. bonus and 30 days of vacation
  • Flexible & family-friendly working time models (attractive option for mobile working in the home office)
  • Individual personnel development and further training through the Ottobock Academy as well as external training and further education offers
  • An open corporate culture with regular team events and an exciting international working environment
  • Corporate benefits, job ticket, job bike, health management offers and many other benefits that await you at Ottobock