Assistant Front services manager – Valet

JOB FOCUS: 
Focus is on, but not limited to the following:

·         Oversees the operation of the Valet department to achieve the highest level of guest service and efficiency.

·         Performs all duties in accordance with SAHARA Las Vegas standard operating procedures as outlined in the Team Member Handbook and departmental SOPs

·         Full knowledge and understanding of company and department rules and regulations, policies and procedures

·         Supporting company and hotel policies and procedures including the promoting and participation in Employee Engagement, Health and Safety, and Guest Service initiatives

·         Maintains knowledge off all property events and projects and responsible for effectively communicating the information to allow for proper planning.

·         Conduct pre-shifts and ensure Valet employees are informed of all current information

·         Ensure all workstations are fully stocked by conducting inventory checks

·         Ensure day-to-day Valet operations are running efficiently, this includes staffing levels and upholding associates to the highest level of service standards, productivity and ensuring a clear flow of traffic.

·         Supervises all Valet employees, maintains proper employee/employer relations, recognition, evaluating performance and administering discipline

·         Responsible for the efficiency of labor scheduling while maintaining labor costs and all departmental expenses

·         Provides exceptional, courteous, friendly service to guests and associates that differentiates us from the competition

·         Presents a clean, neat and well-groomed appearance

·         Assists with other related job duties as assigned

DESIRED QUALIFICATIONS:

·        Knowledge of Valet operations in a similar resort setting

·        One to Two (1-2) or more years’ experience in a supervisory or management role in a similar resort setting

·        High School Diploma or equivalent is required

·        Must have the ability to effectively communicate in English, both written and verbal forms

·        A professional demeanor and attire is to be maintained at all times

·        Must have strong interpersonal and organizational skills

·        Ability to working independently with little to no supervision

·        Must be able to perform in a team environment

·        Possess the ability to motivate and maintain effective working relationships across all levels of staff and leadership

·        Previous experience in a high-end luxury Gaming or Hospitality environment is desired

·        Must have exceptional time management skills

·        An intermediate to proficient understanding of Computer systems such as: Microsoft Word, Excel & Outlook is preferred

·        Able to operate all types of vehicles with both automatic or manual transmissions while adhering to all health and safety measures

·        A valid NV Driver’s License is required and must be obtained before entering this position

·        A valid Alcohol Awareness Card is required and must be obtained before entering this position

·        Must be 21 years of age or older