Position: Career Advisor

Classification: Full-Time, Non-Exempt

Reports to: Sr. Manager, Career and Enrollment Advising

Date: May 2026

MISSION: Futuro Health launched in 2020 to address the critical shortage of workers in the healthcare sector. Our nonprofit mission is to improve the health and wealth of communities by growing the largest network of allied healthcare workers in the nation. Initially funded by a $130 million investment from Kaiser Permanente through a collective bargaining agreement with SEIU-UHW, Futuro Health has since grown to have a portfolio of funders, grants and contracts to do our work that is life changing. Every year, thousands of diverse adults become Futuro Health Scholars and pursue training to earn their credentials for a wide array of in-demand allied healthcare roles. What sets Futuro Health apart is our comprehensive approach to supporting Futuro Health Scholars throughout their education journey and our deep expertise in the healthcare sector. We address the healthcare workforce shortage by personalizing education journeys for diverse adults to enter into allied healthcare careers at low or no-cost. More on Futuro Health can be found at www.FuturoHealth.org.

OUR VALUES

• Scholar Centered: We keep Scholars and equity at the center of our work.
• Quality Solutions: We design quality solutions that are agile, inclusive, and scalable – for employers, partners, and communities.
• Data-Driven Innovation: We continuously improve and innovate – and use data to inform our decisions.
• Future Focused: We look toward the future and embrace new opportunities.
• Collaborative: We earn and maintain trust through collaboration and acting with integrity and accountability.
• Culture Matters: We steward our culture – and empower team members to contribute meaningfully. 

Why Should You Join Futuro Health: Do you seek to change lives for the better? Do you want a role in a nonprofit focused on designing solutions and bringing direct services to make a difference to Scholars, communities and the nation? Have you shown grit when it comes to taking on challenges and pushing forward to resolution? Our team of talents share a commitment to Futuro Health’s nonprofit mission. We celebrate the opportunity to transform lives through our purpose-driven work. We bring our skillsets, a can-do attitude, and a collaborative approach to our everyday work of forging workforce development models that apply best practices. We know it takes collective effort to design adult-friendly, inclusive, agile, and scalable solutions that meet the big challenges of the day -- ranging from worker shortages, social and economic mobility, to equity in care. If these qualities speak to you, apply to become part of the Futuro Health team.

Position Summary: The Career Advisor supports scholar success by providing individualized and group advising that strengthens retention, enrollment conversion, and career readiness. This role guides scholars in defining career goals, developing professional skills, and selecting programs while staying current on healthcare workforce trends and labor market needs. The advisor manages an active caseload, builds supportive relationships, addresses barriers to career preparation, and maintains accurate records. They create and refine advising materials, including workshops, webinars, scripts, and resources. This role will collaborate closely with other departments to ensure aligned processes, timely escalations, and a seamless scholar experience. All work is performed with professionalism and in compliance with privacy, security, and FERPA requirements.

Essential Job Functions:

• Contribute to retention, enrollment conversion, and/or career outcomes through effective advising. 
• Assist scholars in identifying career goals aligned with their interests, skills, and academic programs.
• Facilitate 1:1 coaching, group sessions, workshops, and webinars to support the professional development of scholars pertaining to career development. Including but not limited to: resume writing, interview preparation and mock meetings, program exploration and fit, LinkedIn optimization, job search strategies, and placement data collection.
• Continuously research and maintain up-to-date knowledge of healthcare workforce trends, credentialing requirements, clinical placement standards, and employer expectations. Apply this knowledge to provide accurate guidance to scholars and ensure alignment with evolving industry standards.
• Stay informed about labor market trends and share insights with scholars.
• Manage scholar caseload; build relationships provide solutions to help scholars overcome obstacles for career preparation.
• Ensure all meetings with scholars are completed or actively attempting to be scheduled. 
• Collaborate with managers to develop and improve processes and content.
• Assist with the creation and maintenance of advising tools, including but not limited to: interview preparation materials, allied health specific resume templates, meeting and presentation scripts, and more.
• Maintain accurate and up-to-date scholar information in the database, including but not limited to regular updates of scholar statuses, detailed conversational notes, and secure collection of documents. 
• Use best practices and sound judgment to support scholars facing personal challenges, identifying and appropriately escalating crisis situations. 
• Work with scholars to develop a plan to achieve their career goals while assessing their unique obstacles and opportunities for success. 
• Assist prospective scholars in career exploration effectively by navigating admissions and enrollment processes to ensure they meet deadlines and apply for the best program fit.
• Communicate professionally with partners and scholars. 
• Assist team members with meetings and scholar outreach as needed to ensure quality standards are met consistently. 
• Meet exceptional service standards, responding in a timely manner to voicemails, text messages, and emails according to Futuro Health service standards and outreach scheduling. 
• Maintain knowledge on all facets of Futuro Health and its mission to accurately reflect the role of Futuro Health in a scholar’s journey. 
• Work closely with the team to ensure that scholar escalations are coordinated by urgency level and addressed in a timely manner. 
• Maintain accurate documentation for compliance and outcome reporting and data accuracy.
• To maintain security, employees are required to read, understand, and follow company security policies. 
• Must protect the confidentiality of scholar personal information and comply with the Family Educational Rights and Privacy Act (FERPA). 
• Must comply with all company procedures and policies, including company privacy and security policies.  

Miscellaneous:

• Attend All-Hands meetings, division meetings, and 1-on-1 meetings with supervisors. 
• Complete HR goal setting, mid-year update, and year-end updates by deadlines. 
• Participate in Bi-annual evaluation process.
• Other duties as assigned.

Qualifications:

• 3+ years of direct experience in Career Services field with students or adult professionals.
• Experience in developing and updating curriculum and new processes.
• Ability to de-escalate negative interactions. 
• Ability to retain and utilize substantial amounts of detailed information. 
• Strong written and verbal communication skills demonstrated through email, text, phone, and in person. 
• Demonstrated ability to meet deadlines, handling and prioritizing simultaneous requests. Creative and analytical thinker with strong problem-solving skills. 
• Ability to work in a fast-paced environment and respond well under pressure. 
• Must have proficient spelling/grammar and intermediate computer literacy.

Education: Bachelor’s degree or equivalent experience in a Service role, or Academic setting. 

Supervisory Responsibility: This role does not have supervisory responsibility over other staff. 

Work Environment/Travel: This is a remote role. Travel will be required to attend meetings and conferences.

Physical Demands: Able to sit, stand, and type for long periods of time. Ability to work irregular hours including after hours and weekends although this will be infrequent. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Position Type: This position is full-time, non-exempt. The hours may include weekends, nights and holidays. 

Comprehensive Benefits: These excellent benefits are designed to enhance you and your family's well-being and support your success.

• Platinum Tier Medical Plans: Choose from PPO, HMO, and HDP options, all fully paid by Futuro Health.
• Dental and Vision Plans: Comprehensive coverage, fully paid by Futuro Health.
• Life and AD&D, Long and Short-term Disability, and EAP: Fully covered by Futuro Health to ensure your peace of mind.
• 401K Plans: Traditional and Roth Safe Harbor Plans with a 100% match up to 4% of employee contributions (subject to IRS limits). Immediate vesting.
• Flexible Spending Accounts: Options include FSA, HSA, and Limited FSA Plans.
• Voluntary Ancillary Benefits: Additional coverage for hospital stays, critical illness, accidents, legal services, identity theft protection, and pet care.
• Reimbursements: Mobile phone, internet, and gym membership costs.
• Wellness Programs: Access to a variety of wellness initiatives to support your overall health.
• Career Growth: Opportunities for professional development and advancement.

Equal Opportunity: Futuro Health is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.