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Posted 1w ago

Quick Lane Service Advisor

@ Basil Family Dealerships
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Orchard Park, New York, United States
$52k-$70k/yrOnsiteFull Time
Responsibilities:Greet customers, Document service needs, Coordinate with technicians
Requirements Summary:Customer service focus; strong communication; multitasking; basic computer skills; valid driver’s license; experience in automotive service is a plus.
Technical Tools Mentioned:Service software, Computer skills
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Job Description

Description

 

Now Hiring: Quick Lane Service Advisor

 

Starting at $52,000 per year (Based on Experience)

 

Robert Basil Buick GMC Cadillac is growing! We are expanding and looking for all areas to support our service center.

 

At Robert Basil Buick GMC Cadillac, we pride ourselves on delivering exceptional customer service and top-quality automotive care. As part of our Quick Lane team, you’ll play a key role in providing fast, efficient maintenance services while creating a positive and seamless experience for every guest.

 

We are seeking a motivated and customer-focused Quick Lane Service Advisor to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and has a passion for the automotive industry.

What You’ll Do:

  • Greet customers promptly and professionally upon arrival
  • Listen to customer concerns and accurately document service needs
  • Recommend appropriate maintenance and repair services
  • Coordinate with technicians to ensure timely service completion
  • Provide clear communication and updates throughout the service process
  • Prepare and explain estimates and invoices
  • Maintain a high level of customer satisfaction and retention
  • Uphold dealership standards for professionalism and efficiency

 

Requirements

What We’re Looking For:

  • Previous customer service experience (automotive experience preferred but not required)
  • Strong communication and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Basic computer skills and familiarity with service software is a plus
  • Valid driver’s license and clean driving record
  • Positive attitude and team-oriented mindset

Summary

What We Offer:

  • Competitive pay (hourly + performance incentives)
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Ongoing training and career advancement opportunities
  • Supportive team environment

Working at Robert Basil Buick GMC Cadillac means joining a team that values respect, professionalism, and personal growth. We invest in our employees, celebrate their hard work, and create a pathway for long-term success. If you’re looking for a workplace where you matter and can grow, this is where you belong. Apply today and take the next step in your career with Robert Basil Buick GMC Cadillac.