We are Welbilt! We design, manufacture and supply best-in-class commercial food and beverage equipment for the global food service market. We empower you to grow with us. We recognize you and reward you. We win together as one team. Bring your passion for excellence to our table.

 

As Customer Service Representative III (CSR) – Under general supervision, enters, monitors and tracks customer purchase orders, processes debit/credit memos, maintains order information filing system, and provides knowledgeable support for assigned products.  Work is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery issues. Trains or mentors lower level CSRs, as needed.

 

This position will report to the Customer Service Manager, and will be based at our New Albany, IN facility. New Albany, IN is the location for our office that supports Welbilt’s RISE (Reliable Install & Startup of Equipment) programs.

 

MAJOR ACCOUNTABILITY:

 

• Entering, monitoring and tracking of customer purchase orders


• Processing debit/credit memos


• Maintaining order information filing system


•  Providing knowledgeable customer support for assigned products and services. 

 

KEY TASKS & RESPONSIBILITIES:

 

• Responds to customer inquiries by telephone or email to provide non-technical problem resolution.


• Resolves routine and more complex problems and communicates solution or requested information to the customer.


• Analyzes customer service needs and refers to other service or technical departments for follow up as needed.


• May utilize a customer relationship application or database to record activities and research product information.


• Uses a computerized system to gather information and confirm sales prompted by incoming calls.


• May promote products/services, but does not have a sales quota.


• Work is generally routine or typically follows standard procedures.


• Communicates information that requires little explanation or interpretation.


• Provides direction and guidance to less experienced CSRs, as needed.