Overview

Join our dynamic team at J.Walker Salon Group as a vital member of our customer support team. This position offers the flexibility of working from home, allowing you to provide exceptional technical assistance to our clients.

Key Responsibilities

• Respond to customer inquiries via phone and email regarding technical issues.
• Troubleshoot problems and provide effective solutions in a timely manner.
• Document customer interactions and maintain accurate records in our support system.
• Collaborate with the technical team to escalate and resolve complex issues.
• Provide feedback on recurring issues to help improve product functionality.

Requirements

• Proven experience in a technical support or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively.
• Familiarity with customer support software and remote communication tools.

Nice to have

• Experience in the beauty or salon industry.
• Technical certifications related to customer support.
• Multilingual capabilities.