Requisition ID: 94610
Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.
Position Specific Description
The EVHome Representative supports the FPL EVolution Home program by managing customer cases, communications, and operational workflows related to EV charging services. This role is responsible for handling customer inquiries, processing enrollments, coordinating service requests, and ensuring timely resolution of issues. Key responsibilities include managing cases and work orders in Salesforce, responding to customer emails and phone calls, and assisting with escalated concerns while maintaining a high level of customer satisfaction. In addition, the representative reviews enrollment applications, verifies installation requirements, and provides basic technical troubleshooting using internal dashboards to assess charger performance and connectivity. The role also involves coordinating with contractors for installations and service updates, processing operational reports such as disconnects or zero readings, and maintaining accurate documentation. Success in this position requires strong customer service skills, attention to detail, the ability to manage multiple tasks in a fast-paced environment, and comfort working with both technical information and customer-facing communication.
Job Overview
Employees in this role provide independent decision making to respond to and resolve complex billing, customer requests, inquiries or complaints using extensive job knowledge and/or experience in corporate procedures and policies. This position emphasizes public relations, effective revenue risk management and provides a variety of information regarding the company.
Job Duties & Responsibilities
• Provides analytical support to internal customers
• Makes decisions to pay for service recovery up to $250 and assists in claims investigations
• Handles situations which may require adaptation of response or extensive research
• Assists supervisor at times with multiple tasks in support of daily operations
• Provides direction and guidance to less experienced team members
• Performs other job-related duties as assigned
Required Qualifications
• High School Grad / GED
• Experience: 2+ years
Preferred Qualifications
• Bachelor's Degree
NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.
Employee Group: Non Exempt
Employee Type: Full Time
Job Category: Customer Service
Organization: Florida Power & Light Company
Relocation Provided: No
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