SUMMARY: Responsible for the safeguarding of hotel property, assets, guests, visitors and employees

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.


• Answer house calls, assist guests and employees with respect to safety, security and hotel operations.


• Initiate and follow-up all investigations of crimes committed against property and persons.


• Assist sick and injured guests and employees, ensuring documentation and disposition of reports.


• Document and secure all lost & found items received.


• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.


• Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee and guest binder interaction.


• Monitor employee key distribution/storage including all master keys/hard keys and conduct an inventory during each shift


• Assist supervisor in checking alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas.


• Assist with other duties as directed by Supervisor.