JOB SUMMARY:

Takes direction from the Entitlement Services management staff in the carrying out of all the usual general office clerical tasks: filling, coping, faxing, light typing, use of the computer with a particular knowledge and expertise of computer programs: Microsoft Outlook, Microsoft Office Word and Microsoft Office Excel.

ESSENTIAL JOB FUNCTIONS:

• Maintain Entitlement Files: Maintain existing filing system
• Prepare Entitlements Departmental Reports: Run the weekly Census Report using all applicable EHR systems, Maintain the ICL – Agency Report, Process additional reports as required                                                                                                                                 
• FedEx Procedure: Prepare FedEx envelopes for Entitlements Specialists / Coordinators Create FedEx labels as per programs' requests Track outbound FedEx envelopes as needed
• Archiving procedure, organize files in chronological/ alphabetical order and ensure all are accurately labeled, Complete Iron Mountain Storage Forms and record all in Entitlements Folder, Prepare boxes for pickup by the archiving company, Retrieve archived files as needed               
• True Link Card Procedure, Request replacement cards as the supervisor’s direction, Record and log all cards received           
• Weekly Process SSA AND HRA Checks, Process checks for terminated or established consumers in accordance with benefits rules and regulations, Copy checks and verify the termination data using EHR system. Prepare checks for submission to HRA (cash allowance and Medicaid Surplus) Prepare checks for submission to SSA and SSP. Scan and file copies of submitted checks along with signed receipts
• Order office supplies for the Department as needed
• Coping, scan, and fax documents as required
• Additional related duties as may be assigned

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

• Committed to equity, diversity, inclusion and belonging, and active promotion of the ICL values and goals.
• Ability to use common office equipment, such as photocopier and fax machine.
• Knowledge of computer programs and e-mail system
• Time management and organizational skills
• Highly organized and detail-oriented
• Communicate effectively orally and in writing
• Organize and prioritize work task.
• Ability to design forms for the collection of information
• Positive attitude and excellent customer service skills.

QUALIFICATIONS AND EXPERIENCE:

High School diploma/G.E.D. plus 3 years of relevant experience.