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Posted 1mo ago

ITO CSR Technical Consultant

@ BYU–Hawaii
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Laie, Hawaii, United States
$17/hrHybridPart Time
Responsibilities:Provide remote support, Provide in-person support, Troubleshoot hardware and software
Requirements Summary:Entry-level IT/AV support role requiring basic knowledge; part-time availability; 0-3 months relevant experience; base pay $16.50/hr.
Technical Tools Mentioned:Windows, macOS, Printers, Copiers, Scanners, AV equipment, Projectors, Displays, Sound systems
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Job Description

Students may only have 5 open job applications at a time.

Work Experience:

Entry-Level (Foundational)

Work Experience Description:

Suitable for students with basic foundational knowledge and little to no practical experience, ideal for freshmen or sophomores who have completed only introductory courses.

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Job Summary

Analyze user needs and requirements, procedures, and problems to automate processing to improve current and future computer systems and operations university-wide and Lab-wide. Provides technical support to university computer users and academic computing labs for hardware, software, and first-level network connectivity issues.

Primary Responsibilities

  • Provide both remote and in-person technical support, ensuring prompt and efficient resolution of IT and AV-related issues

  • Perform hands-on troubleshooting and fixes, including hardware/software installation, upgrades, system configuration, file backups, and security remediation (e.g., virus mitigation).

  • Install, configure, and maintain Windows and Apple-based systems, printers, copiers, scanners, and other hardware/software resources, ensuring functionality and compliance with licensing requirements.

  • Manage regular system maintenance tasks such as software updates, patches, drivers, backups, and network monitoring, resolving issues caused by malfunctions or network interruptions.

  • Assist in IT security support and help maintain accurate IT asset records, including inventory tracking, equipment transfers, surplus, and disposal.

  • Provide guidance and training to users on supported software, hardware, and tools, creating and updating technical documentation for knowledge base purposes.

  • Collaborate on IT projects such as system upgrades, migrations, and deployments.

  • Set up, test, and tear down AV equipment (e.g., projectors, displays, sound systems, cameras, switchers) for classrooms, meetings, events, and presentations.

  • Provide real-time AV support during live events, troubleshooting audio/video issues, assisting rehearsals, and ensuring systems meet event requirements.

  • Maintain, clean, and store AV equipment, track inventory levels, and update equipment management records.

  • Support senior IT and AV staff with specialized system configurations and contribute to documentation, reports, and process improvements.

  • Maintain accurate logs of equipment usage, service schedules, and technical problems.

  • Participate in on-the-job training and assist with the adoption of new technologies.

  • Must exemplify the University Honor Code, including dress and grooming standards.

  • Preference will be given to students who can work during academic breaks.

  • Perform other related duties as assigned.

Education

Lower Division Courses Completed

Work Experience

3 Months of Directly Relevant Experience

Physical Demands

Typical office work environment

Base Rate Per Hour:

16.50

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