Responsibilities/Job Duties:

Maintains assigned units
Assist shift techs with all technical issues as they arise
Perform unit evaluations
Dispatch techs on shift to service calls
Answer service calls as needed
Will frequently be customer facing and empowered to represent the Company in this capacity
Assists in the efficient deployment of equipment, materials, and personnel to job sites with a focus of optimizing operations, costs and maximizing resources
Responsible delivery of Preventive Maintenance and Call Out/Repair within a specified sub-geographical area
Ensures incoming and departing equipment is maintained properly
Assists in coordinating the deployment of equipment, materials and personnel to the job site at optimum utilization and minimum cost across one or more service delivery processes within a specified geographical area
Ensures that team performance is measured against all set metrics, develops plans for improvement where warranted
Compiles and conveys job-specific information to Field Service Technicians
Coordinates work with others to minimize equipment downtime and most effectively utilize resources

Evaluates direct reports and makes recommendations for technical and soft skills training

Must be able to work with the team in developing improved work processes for the department
Adhere to safety requirements by wearing appropriate protective gear
Performs other duties as assigned

Qualifications:
Exhibit strong customer service, interpersonal, coaching and leadership skills
Basic competency using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills
Intermediate organizational, planning and scheduling, process management and negotiation skills

Strong analytical abilities, mechanical aptitude combined and problem solving skills
Good writing skills with technical subject matter and oral communication skills
High school diploma or experience equivalent

Specific industry knowledge and job experience
Planning & Scheduling experience preferred
1+ years of experience in customer relations
3+ years of required technical experience
Valid driver’s license with satisfactory driving record
Ability to pass drug screens and background check

Physical Requirements:
Ability to stand, sit and/or walk on a hard surface as well as safely bend, stoop, reach, climb steps, and use ladder for long periods of time daily
Ability to lift up to 80 pounds
Vision required: 20/40 with or without corrective lenses to accurately read all related distribution documents
Ability to communicate verbally using a telephone

Working Conditions

Subject to outdoor environment with adjusting temperatures and climate
Willingness to travel extensively driving a company vehicle