Job Details
Level: Entry
Job Location: Wilmington Convention Hotel LLC - Wilmington, NC
Position Type: Full Time
Education Level: High School
Salary Range: Undisclosed
Job Category: Hospitality - Hotel
Description
SUMMARY
The Banquet Captain is responsible for:
- Operate Banquet service operations to achieve customer satisfaction, quality service and compliance with corporate/franchisor policies and procedures while meeting/exceeding financial goals.
- Responsible for assisting with long and short term planning and day-to-day operations of the banquet section.
JOB RESPONSIBILITIES
The Banquet Captain’s primary responsibilities will include:
- Analyze Banquet Event Orders, communicate effectively with customers, managers and associates to ensure that all room set-ups, equipment, supplies, staffing and menus meet/exceed customer's expectations.
- Assign all associates their duties, and inspect work for conformance to prescribed company/franchise standards of cleanliness.
- Prepare all schedules for the department and forwards same to senior management for approval.
- Inventories stock to ensure adequate supplies.
- Record data concerning work assignments and special projects and prepare periodic reports. Check periodically each day on any and all special project work.
- Greet and interact with the guest in a friendly and professional manner creating the “WOW” experience.
- Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.
- Interact with fellow associates in a courteous and professional manner.
- Ensure that all guest requests you receive are satisfied in a timely and efficient manner.
- Provides service in a highly professional manner at all times.
- Conduct daily pre-shift meeting.
- Complete associate safety training in compliance with franchise procedures, regulations and Banquet Captain.
- Review internal management reports to include: occupancy forecasts, night audit summary, payroll edits, man-hour and payroll reports, productivity results from the prior day, operating checkbook accounts and schedules.
- Generate all department purchase orders and forwards same to senior management for approval.
- Participate with formation of department annual operating budgets.
- Ensure that the hotel maintains all standards as defined by any third party affiliations hotel franchiser where applicable.
- Perform month end inventories in a timely and accurate manner.
- Ensure that all department employees receive comprehensive training as specified by the operating business plan assumptions.
- Enforce 100% staff compliance with uniform and grooming standards.
- Other duties as assigned.
- Non Essential Functions:
- Participate in all special projects, task forces and committees, as requested.
Qualifications
REQUIRED SKILLS AND ABILITY
- Ability to make occasional decisions which are generally guided by established policy and procedures.
- Excellent English verbal and written communication.
- Exposure to scheduling, purchase orders processing, time cards calculations and expense control systems preferred.
- Demonstrated computer skills.
- Knowledgeable with Delphi system and or optimal settings.
REQUIRED EDUCATION AND EXPERIENCE
- Education – One to two years of post high school education.
- Experience – Two to three years in a related position.
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- Prior experience as a property level Banquet Captain preferred.