MWA, LLC dba TRU by Hilton Downtown Indianapolis conveniently located a block from Lucas Oil Stadium and .5 mile from Eli Lilly. The Indiana Convention Center, Pacers basketball at Gainbridge Fieldhouse and Circle Center shop are within a 10-minute walk. Offers a great working environment and was voted Best Hospitality Company to Work for by Randy Starr and 5 Starr Engagement on associate opinion surveys in 2024.
Job Summary:
We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!
Benefits:
- MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard
- Paid Holiday for Full Time/Part Time – Upon hire
- Paid Time Off for Full Time/Part Time – 6 Months of Service
- Nationwide Employee Stay Discounts for Hotel Brand
Responsibilities:
- Greet and assist guests during arrival and departure
- Process payments and issue room keys
- Respond promptly to guest questions and concerns
- Coordinate with housekeeping and maintenance
- Maintain accurate reservation records
Requirements
- High school diploma or equivalent, 1+ year of customer service experience preferred, Comfortable using hotel reservation software
- Ability to understand and follow directions
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve
- Able to stand for long periods and work weekends