The IoT Core Network Support Engineer monitors daily network operations and handles partner and customer cases. This role involves troubleshooting network issues and providing advanced support for technologies like BGP, OSPF, MPLS/VPLS, VPN, and more. Reporting to the Network Operations Manager, this position ensures network reliability and contributes to business objectives, with opportunities for collaboration and growth.

Objectives & Responsibilities

· Experience   working with IP Multicast and it’s supporting protocols

· Proactively act   on events reported by various monitoring tools.

· Maintaining and   updating documentation of the enterprise &   ISP environment.

· Responding to all   system and network problems and participate in root cause analysis involving   network and application issues

· Work with IoT   Core Network engineering team

· Investigate IP   issues, review, and track trouble tickets.

· Willing to   provide “On Call” support during off-hours when required.

· Maintain a syslog   server to track network events and changes to assist trouble shooting and   RCAs

· Maintain Cisco, Juniper –platform upgrades.

· Work with   vendors, contractors, service providers, integrators.

· Provide ongoing   communication to both customer support teams and engineering staff during   times of outage or service impact.

Requirements & Qualifications 

• BSc Degree in: Computer, Electrical, or other Engineering field and 4+ years of experience.

· Knowledgeable in the following areas: GSM/UMTS, LTE, VoLTE, 5G

· Experience working in a telecom operator (such as, Partner, Cellcom, PHI) as a Performance analysis, Network Support, or   Operations Engineer with experience in troubleshooting. OR experience working   for a large vendor (e.g. Ericsson, Nokia…) in one of the following positions   in this order: field support engineer, performance analysis, and similar.

· Knowledge of networking concepts and IoT products.

· Possess a positive attitude, strong work ethic, and a   desire for a variety of challenges.

· Exceptional interpersonal and customer service skills   with the ability to ascertain information and maintain dialogue with multiple   teams as to the status of a particular issue.

· Well organized with the ability to properly manage   individual workload.

· Solid problem-solving abilities.

· Self-starter capable of working independently or in   groups.