Harrah’s Cherokee Valley River Casino & Hotel Position Description

POSITION TITLE:  Surveillance Officer 

DEPARTMENT:  Surveillance

GRADE/FLSA STATUS:  H11—Non-Exempt 

BADGE TYPE/COLOR: Key—Blue

REPORTS TO: Shift Supervisor, Dual Rate Surveillance Officer

SUPERVISES: NA

JOB SUMMARY:

Responsible for monitoring the casino’s physical interior and exterior areas via surveillance cameras and other hidden devices as well as all Casino gaming and money-handling activities with the purpose of protecting company assets.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—Level 1:

• Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

• Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures

• Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment

• Operate a closed-circuit television (CCTV) system to monitor casino activities and prepare reports and logs

• Operate  Surveillance equipment utilized in monitoring casino gaming, money handling activities, internal and external which includes but, is not limited to monitors, switchers, digital recording, computers, and keyboards, touchpads and 2-way radios 

• Perform periodic checks on equipment reporting any malfunctions

• Observe, and document unusual or suspicious activities occurring at the hotel and casino property, including cheating at play, or suspicious financial transactions to protect guests, employees and property

• Responsible for multi-tasking between telephone calls and radio communications traffic, collecting information and logging pertinent information utilizing surveillance software in a fast-paced environment

• Utilize the computer programs for facial recognition, Table Games Management System,Black Jack Survey Voice, Econnect Visual Casino to track and identify potential threats to property assets

• Report and offer solution to any area of vulnerability to potential loss to the casino internally or externally

• Report any circumstances that may pose a conflict of interest or hamper the credibility of any department or employee

• Report Internal Control Procedure violations as mandated by ICP’s

• Report all violations and suspicious behaviors to supervisors, verbally or in writing

• Safeguard all confidential information by maintaining department confidentiality

• Proactive with incidents and issues ensuring resolution with employees

• Adhere to regulatory, departmental and company policies/procedures  in an ethical manner

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—LEVEL 2:

• Responsible for the training and development of Surveillance Officers by providing in-house and remedial training and input to Surveillance Supervision

•    Coordinate with the Surveillance Supervisors and Manager to record the questionable activity for review and possible use as evidence in court    Respond to surveillance supervision, management, and regulatory requests

•     Assist surveillance personnel in determining whether a situation warrants further observation or to notify other parties

•     Observe individuals' activities to gather information or compile evidence

•     Conduct extensive investigations and compiling video for various local, state and federal law enforcement agencies

•     Work closely with Risk Management, Department of Public Safety, Casino Management and outside law enforcement agencies to investigate and gather all pertinent information related to criminal activity, injuries or illness claims/reports

•     Enter and retrieve information from computer databases in order to utilize such information for Surveillance activities

•     Provides closed circuit television and personal observations of all departments and applicable job functions to assure that all company policies and procedures are met with compliance

• Knowledge of all casino games with an emphasis on payoffs, odds, procedures and game protection

MINIMUM QUALIFICATIONS:

• High school diploma or GED required

• One year casino gaming surveillance experience preferred

• One year casino floor experience or related surveillance/security experience  preferred

• Must demonstrate the following essential knowledge and skills:

• Knowledge of radio etiquette

• Excellent written and oral communications skills with the ability to write accurate and concise reports

• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

• Knowledge of CMS and SDS

• Strong interpersonal skills 

• Problem-solving skills

• Basic math skills

• Attention to detail through excellent observation skills for reporting purposes

• Ability to handle multiple tasks in a fast paced environment with accuracy

• Complete knowledge of all internal controls

• Complete knowledge of all emergency procedures

• Excellent attendance in previous positions

• Willing to learn and be adaptable

• Attention to detail/observant

• Neat, professional appearance with excellent personal hygiene

• Demonstrated teamwork behaviors and attitudes

• Self-motivated; Self-starter; must work without close supervision

   

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to stoop, bend, reach, kneel, twist and grip items

• Must be able to respond to oral and visual cues 

• Must be able read, write, speak and  understand English

• Must be able to work in a confined space for long periods in low-light and extreme temperature conditions 

• Must be physically mobile with reasonable accommodations 

• Must be able to lift up to  20 pounds

• Must be able to operate in a mentally and physically stressful environment

• Must have the manual dexterity to operate all surveillance equipment

• Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke

• Must be able to work a flexible schedule including weekends, evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary.        11.12.18

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