Position Description
Reporting to the Assistant CIO – Senior Managing Director of Enterprise Application Systems (EAS) within the Office of Information Technology, the Assistant Managing Director provides strategic and operational leadership for the Rapid Application Development and ServiceNow Admin Teams within the Texas Tech University System.
This position blends deep expertise in ServiceNow platform architecture, custom application development, low-code/no-code solutions, and SaaS platform management with hands-on leadership of the Rapid Application Development and ServiceNow Admin Teams. The Assistant Managing Director will drive configuration, integration, scripting, workflow automation, application development, and ongoing enhancement of enterprise applications and platform solutions.
The Assistant Managing Director will own the short-to mid-term (1–3 year) technical and functional roadmap for ServiceNow, custom applications and other SaaS platforms providing services to TTU System Administration, ensure strong alignment with institutional priorities and the TTUS Values Culture, and deliver scalable, high-performing technology solutions and exceptional customer service to stakeholders system-wide.
The ideal candidate is a strategic, hands-on leader with extensive experience in custom applications, ServiceNow platform administration, and SaaS ecosystem management—ideally within higher education or other complex enterprise environments. They will bring proven skills in leading technical development and administration teams, executive-level influencing and collaboration, technical architecture and decision-making, and a demonstrated commitment to transformative service delivery and continuous improvement.
This position blends deep expertise in ServiceNow platform architecture, custom application development, low-code/no-code solutions, and SaaS platform management with hands-on leadership of the Rapid Application Development and ServiceNow Admin Teams. The Assistant Managing Director will drive configuration, integration, scripting, workflow automation, application development, and ongoing enhancement of enterprise applications and platform solutions.
The Assistant Managing Director will own the short-to mid-term (1–3 year) technical and functional roadmap for ServiceNow, custom applications and other SaaS platforms providing services to TTU System Administration, ensure strong alignment with institutional priorities and the TTUS Values Culture, and deliver scalable, high-performing technology solutions and exceptional customer service to stakeholders system-wide.
The ideal candidate is a strategic, hands-on leader with extensive experience in custom applications, ServiceNow platform administration, and SaaS ecosystem management—ideally within higher education or other complex enterprise environments. They will bring proven skills in leading technical development and administration teams, executive-level influencing and collaboration, technical architecture and decision-making, and a demonstrated commitment to transformative service delivery and continuous improvement.
Travel Required
Up to 25%
Major/Essential Functions
- Custom Applications and SaaS Platforms Management - Business Analysis, Configuration Development, and Implementation work focuses on 3 disciplines: traditional business related analysis activities, custom software development and configuration of SaaS platforms, and implementation management. This encompasses software design and reports, interface development, system-level configuration management, development of custom applications, systems integrations (including SaaS APIs and custom apps), data migration/conversions, and the troubleshooting/resolvling of testing/production issues.
- Ownership of short to mid-term (1-3 years) execution of functional strategy and the operational direction of the Department.
- Ability to perform detailed investigation and analysis of complex problems.
- Ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership.
- Provide exceptional customer service through the delivery of best of breed information technology services and resources.
- Build relationships with staff and customers. Make recommendations and develop strong partnerships with strategic vendors (SaaS providers, development tools, etc.) that can be accomplished through custom development or SaaS solutions.
- Incorporate and reflect the values of the TTUS Values Culture in all duties performed and hold staff accountable to them. Ensure teams are adequately trained and equipped to deliver quality deliverables.
- Facilitating associated governance and stewardship committees as assigned.
- Facilitate the Business Analysis processes for: 1. Identify and analyze business needs, conduct requirements gathering and define scope and objective for custom-developed applications and SaaS platforms integrated with business processes/data and infrastructure. 2. Make recommendations for solutions/improvements to processes that can be accomplished through custom application development or SaaS platform configuration/module(s).3. Research requirements, develop detailed specs, and validate custom development or SaaS solutions with stakeholders. 4. Communicate stakeholders needs.
Grant Funded?
No
Pay Basis
Monthly
Schedule Details
Monday through Friday, 8a to 5p
Work Location
Lubbock
Preferred Qualifications
Direct experience managing software developments, SaaS platforms, and ServiceNow in a major university or similarly complex organization. Hands-on experience leading custom application development, enterprise SaaS solutions, and ServiceNow implementations. Strong background in modern software engineering practices, including Agile methodologies, cloud technologies, ServiceNow platform management, and integrated SaaS ecosystems.
5 years of management experience of teams performing custom application development, SaaS platform, and ServiceNow lifecycle management activities. Experience managing teams performing one or more of the following IT functions: Business Analysis, Software Development, ServiceNow configuration and customization, systems integration, data/Business Intelligence reporting development. Industry Certifications for Business Analysis and/or applicable technology tool sets such as modern web and mobile development frameworks, cloud platforms, and ServiceNow platform certifications.
5 years of management experience of teams performing custom application development, SaaS platform, and ServiceNow lifecycle management activities. Experience managing teams performing one or more of the following IT functions: Business Analysis, Software Development, ServiceNow configuration and customization, systems integration, data/Business Intelligence reporting development. Industry Certifications for Business Analysis and/or applicable technology tool sets such as modern web and mobile development frameworks, cloud platforms, and ServiceNow platform certifications.
Department
TTUS Information Systems
Required Attachments
Cover Letter, Professional/Personal References, Resume / CV
Job Type
Full Time
Shift
Day
Required Qualifications
Bachelor's Degree required and five years administrative or management experience. Additional education may substitute for experience on a year for year basis.
Does this position work in a research laboratory?
No
Safety Information
Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
About the University
Established in 1996, the Texas Tech University System is one of the top public university systems in the nation, consisting of five universities – Texas Tech University, Texas Tech University Health Sciences Center, Angelo State University, Texas Tech University Health Sciences Center El Paso and Midwestern State University.
Headquartered in Lubbock, Texas, the TTU System is a more than $3 billion enterprise focused on advancing higher education, health care, research and outreach with approximately 21,000 employees and 63,000 students, more than 400,000 alumni, a statewide economic impact of $16.4 billion and an endowment valued at $1.7 billion. In its short history, the TTU System has grown tremendously and is nationally acclaimed, operating at 24 academic locations in 20 cities (18 in Texas, 2 international).
In addition, the TTU System is one of only nine in the nation to offer programs for undergraduate, medical, law, nursing, pharmacy, dental and veterinary education, among other academic areas.
Headquartered in Lubbock, Texas, the TTU System is a more than $3 billion enterprise focused on advancing higher education, health care, research and outreach with approximately 21,000 employees and 63,000 students, more than 400,000 alumni, a statewide economic impact of $16.4 billion and an endowment valued at $1.7 billion. In its short history, the TTU System has grown tremendously and is nationally acclaimed, operating at 24 academic locations in 20 cities (18 in Texas, 2 international).
In addition, the TTU System is one of only nine in the nation to offer programs for undergraduate, medical, law, nursing, pharmacy, dental and veterinary education, among other academic areas.
Job Family
Information Technology
Job Sub Family
IT Management & Business Services
Knowledge, Skills, and Abilities
- Extensive leadership background managing various groups and projects
- Strategic thinker focused on continuous improvement
- Ability to build a team culture that encourages diverse perspectives and independent thinking, allows for and manages healthy conflict and promotes teamwork and collaboration.
- Exceptional customer service skills and mindset
- Deep understanding of the software development life cycle (SDLC)
- Strong analytical skills
- Strong verbal and written communication skills
Annualized Pay Range
$78,900 - $102,600 - $126,200