JOB SUMMARY

As a National Accounts Audit Specialist, you will conduct detailed audits to ensure the accuracy and completeness of all work orders before billing. Your role is crucial for verifying that work aligns with the Customer Service Level Agreement (SLA), thereby maintaining the integrity of all billing and payment processes.

ESSENTIAL JOB FUNCTIONS

1. Conduct and prioritize audits of completed work orders to ensure all documentation, invoices, and service records adhere to company standards and customer billing requirements.
2. Uphold a high standard of quality by verifying that all audited work orders are error-free and meet or exceed customer expectations.
3. Identify, document, and escalate any discrepancies or issues discovered during the audit process to the National Accounts Audit Manager for resolution.
4. Contribute to the generation of performance reports and metrics, providing insights into audit outcomes and areas that can be improved.
5. Collaborate with managers and cross-functional teams to identify and implement enhancements to the audit and billing processes.
6. Maintain professional and effective communication with national account customers to address billing inquiries and provide clarification on billing practices.
7. Ensure the billing process stays on schedule by promptly prioritizing and performing audits once work orders are completed.
8. This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.  

LEADERSHIP COMPETENCY MODEL 

This role requires the demonstration of the following competencies:

Instills Trust | Communicates Effectively | Demonstrates Customer Focus | Takes Initiative | Makes Quality Decisions | Drives Growth | Ensures Accountability | Drives Results

KNOWLEDGE, SKILLS, AND ABILITIES

1. Exceptional attention to detail and the ability to ensure accuracy in audit processes.
2. Self-motivated with the ability to work independently.
3. Strategic thinker with the knowledge and ability to foresee potential outcomes.
4. Skill in delivering responsive, high-quality customer service.  
5. Ability to identify and resolve problems.
6. Advanced proficiency (knowledge) with Microsoft Office 365. 

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities. 

WORK ENVIRONMENT AND PHYSICAL DEMANDS In office environment

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times.

PLANNED BUSINESS TRAVEL 

• This job requires no planned business travel.

EDUCATION AND EXPERIENCE

• High School diploma or equivalent is required. Associate or bachelor’s degree, preferred. 
• Combining experience in audit and billing practices of 3 or more years with education is desirable.
• Previous experience with audit processes, billing requirements and Service Level Agreements (SLAs) is a plus.

EEO STATEMENT

DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.