POSITION DETAILS:

Position Title:

Service Lead - Business Process Automation

Reports to (POSITION):

Microsoft Services Manager

Team:

Cloud Implementation Team

Department:

Technical Solutions

Grade (If Applicable):

PURPOSE OF JOB:

To lead and grow the newly formed Copilot & Power Platform team, delivering innovative, AI-powered and low-code solutions to customers using Microsoft Copilot Studio and the Power Platform. This role will shape the strategic direction of the practice, oversee delivery excellence, and drive adoption of Microsoft’s next-generation productivity and automation tools.

The lead will oversee and participate in projects, including Azure migrations, the creation of Landing Zones, Azure Virtual Desktop, and application modernisation initiatives. This hybrid "player-manager" role requires a balance of leadership and hands-on consultancy, with an initial focus on dedicating 1-2 days per week to leadership responsibilities, increasing over time as the team grows.

KEY RESPONSIBILITIES:

Team Leadership (1-2 days per week, increasing over time):

• Define and execute the vision for the Copilot & Power Platform practice.

• Lead a team of consultants and architects delivering Copilot Studio and Power Platform solutions.

• Collaborate with internal stakeholders (Sales, Pre-Sales, Marketing, Microsoft) to position the practice effectively.

• Represent the practice in customer engagements, partner events, and internal leadership forums.

• Support professional development by identifying training opportunities and fostering skill growth.

Innovation (1-2 days per week):

• Stay current with Microsoft’s evolving security stack and roadmap.

• Identify new services that can be created within the Microsoft Security team

• Continual improvement of existing services to streamline processes

Consultancy (remainder of the time):

• Oversee the successful delivery of funded engagements, workshops, and customer projects.

• Ensure adherence to best practices in solution design, governance, and security.

• Maintain high levels of customer satisfaction and solution adoption.

• Drive continuous improvement in delivery methodology and tooling.

INDIVIDUAL RESPONSIBILITIES:

• Act as the primary point of contact for your team members, supporting them in resolving technical or project-related challenges.

• Conduct regular 1:1s with team members to provide feedback, track progress, and identify development opportunities.

• Collaborate with the manager to define team objectives, set priorities, and allocate resources effectively.

• Review documentation standards across the team, making improvements where necessary.

• Onboard and mentor new team members to ensure a smooth transition into their roles.

WIDER TEAM NETWORK

Internal

• Pre-sales, Sales, Marketing and Support

External

• Clients, Vendors and Partners

QUALIFICATIONS, EXPERIENCE, & SKILLS: 

Educational Qualifications:

• None

ESSENTIAL OR DESIRABLE

Professional Qualifications

• PL-200 / PL-400 / PL-900 certifications

DESIRABLE

• Applied Skills: Create agents in Microsoft Copilot Studio

DESIRABLE

Years of Experience

• 4+ years working with Power Platform/Power Virtual Agents

ESSENTIAL

Other Requirements

• Experience with Microsoft 365, Azure, or Dynamics 365 integrations

ESSENTIAL

• Familiarity with Microsoft’s AI roadmap and partner ecosystem

DESIRABLE

CORE Competencies & SKILLS – BASED ON POSITION AND GRADE

• Proven experience leading a consulting or delivery team in a Microsoft-focused environment.

• Deep understanding of Microsoft Power Platform (Power Apps, Automate, Virtual Agents) and Copilot Studio.

• Strong grasp of AI-driven business transformation and low-code/no-code solution design.

• Excellent stakeholder management and communication skills.

• Experience with Microsoft-funded programmes (e.g. Deployment Accelerators, PoVs) is highly desirable.