Location Overview
Join our team in Amanoi. Claiming a spectacular stretch of Vietnam’s coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems – the resort’s clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out.
Main Responsibilities
- Perform the best ability to the guests
- Perform a standard of personal grooming and hygiene meet those standard outlined by Amanoi resorts.
- Perform the best quality and service as Amanoi standard
- Understand and adhere to Amanoi policies and procedures
- Perform a courteous and professional service at all times
- Adhere and follow to the concerned outlet service sequence and Standard Operational Procedure
- Have the product and service knowledge to be able to respond on the guests’ requests.
- Report upon the coming in the outlet to the butler supervisor /residence manager
- Anticipate the guests’ needs by observing, asking or reading the profiles
- Continuously notice of any information coming to the concerned outlet (e.g. memo).
- Maintain the personal service to the guests by giving the details attention to the guests.
- Fulfill the guests’ requests and liaise closely with butler supervisor or dept. heads.
- Assist the butler supervisor or dept heads in filling related documents upon departmental issues or reports
- Continuously maintain the cleanliness and maintenance in the assigned Residence.
- Provide all preparation and mise en –place in the assigned residence before service time.
- Provide the correct and complete tools and equipment in the assigned Residence in order to provide the outstanding level of service.
- Carefully do the job in order to minimize breakages and wastages
- Perform an up-selling procedures to maximize revenue.
- Assist the butler supervisor/manager in doing monthly inventory in all the Residences.
- Attend the briefing conducted by the butler supervisor or dept. heads.
- Attend the training or refreshment conducted by the butler supervisor or dept. heads.
- Maintain the communication with butler supervisor or dept. heads.
- Inform on any problems in their assigned residence to butler supervisor or dept. heads.
- Assist and perform any other duties directed by Butler supervisor or dept. heads.
Job qualification required
- High school diploma above
- Fluent English (spoken and written)
- Additional languages (like Russian, Mandarin, Korean, …) are a bonus
- Excellent communication and interpersonal skills
- Polite, calm, and composed demeanor